topic Re: VMB4540 amber light blinking in Arlo Pro 3

VMB4540 amber light blinking

alachew_77 — Thu, 30 Apr 2020 11:10:01 GMT

Hi all,

I need Help! My Pro 3 smart hub suddenly can’t connect to internet and keep blinking amber light. I check on my router that the smart hub already connected with a IP address and I can Ping it. I have try restart and rest the smart hub , restart my router. Still doesn’t Help. Change the SmartHub IP address and make as reserved still not working. Any idea or solution please?

Re: VMB4540 amber light blinking

TomMac — Thu, 30 Apr 2020 14:00:05 GMT

Just make sure your hub is as far away from you main router as possible... I had to move mine about 10ft away before it stopped causing issues

Re: VMB4540 amber light blinking

jjongkp — Thu, 07 May 2020 11:59:45 GMT

Are you in Singapore? As I am. Same problem. Changed base station, changed router still no luck. Called Starhub and all ports are working.

There's a thread in the pro2 forum about the same issue for many of us.

Re: VMB4540 amber light blinking

alachew_77 — Thu, 07 May 2020 12:20:42 GMT

Hi, yup in Singapore I suspect Arlo update firmware cause the issue. Go Arlo Singapore service Center to do exchange. 178 Paya Lebar Road #02-01 Singapore 409030 .

Re: VMB4540 amber light blinking

alachew_77 — Thu, 07 May 2020 12:21:59 GMT

You mention u changed base station??? And still not working?? Where did you changed?

Re: VMB4540 amber light blinking

jjongkp — Thu, 07 May 2020 12:22:13 GMT

Already done!
New router as well!

Still the same issue

Re: VMB4540 amber light blinking

jjongkp — Thu, 07 May 2020 12:23:41 GMT

Changed at Arlo service centre. My set was just 2 months old and from a Challenger as well

Re: VMB4540 amber light blinking

alachew_77 — Thu, 07 May 2020 12:40:55 GMT

It must be the firmware updated on the 29 April 20 that cases the connection to internet. Hi Support did you hear us!!! Please Help!!!

Re: VMB4540 amber light blinking

JamesC — Thu, 07 May 2020 16:11:29 GMT

jjongkp, alachew_77

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: VMB4540 amber light blinking

alachew_77 — Thu, 07 May 2020 23:39:01 GMT

Dear James,
We have already done all the best we can. I have contacted online chat with Arlo support with all the troubleshooting without any solution. Google , ISP... still not working. Now we have another users in Singapore also having the same issue with me and happen on the same date that the firmware was updated. He has changed a new set of the smarthub with the service Center and same thing happened. He even changed the router and get same issue. Why is Arlo not checking on their end ??? This has been a very big problem for the end users in Singapore. What does it proof on your brand??

Re: VMB4540 amber light blinking

KLui — Fri, 08 May 2020 08:06:02 GMT

Hi all

I have been facing the same issue since May too! Base station is flashing amber.

I have been troubleshooting this for the past 1 week and cumulatively >20 hours:

1. Drove all the way to Paya Lebar to change the base station - twice

2. Reset my ONT (the router / modem that connects to my optical fibre network and my router)

3. Reset my router - at least twice

4. Opened the ports 80, 123, 443 whenever I reset my router

5. Power cycle and reset my base station - multiple times - my paperclip is on standby beside it right now.

I live chatted Arlo and they concluded I needed to contact my router support.

I contacted my router support and they concluded I needed to check with Arlo again.

I live chatted Arlo again and they told me to change base station which I did - still no use.

Wondering if anyone else has managed to solve their problem - short of asking for a full refund?

Router support also suggested that I contact the ONT support to open the ports - did anyone actually try that?

PS: am based in Singapore too.

Re: VMB4540 amber light blinking

jjongkp — Sat, 09 May 2020 14:53:12 GMT

Arlo support has opened a case based on this thread. Let's hope we have an answer soon.

Re: VMB4540 amber light blinking

JamesC — Tue, 12 May 2020 16:23:59 GMT

The dev team believes this could be a DNS issue at the ISP level. Try changing your DNS within your router settings and test again to see if that resolves the issue: Configure your network settings to use Google Public DNS

JamesC

Re: VMB4540 amber light blinking

jjongkp — Wed, 13 May 2020 02:37:49 GMT

This has been done. We've tried DNS 8.8.8.8 and 8.8.4.4 with no success.

Re: VMB4540 amber light blinking

Goosefudge — Wed, 13 May 2020 08:50:02 GMT

I have also recently purchased Arlo Pro 3 and ;ive in Singapore and I have the same issue.

I am also now on my second base station having returned the first but same problem still.

Arlo Pro 3 owners here need help please.

Re: VMB4540 amber light blinking

alachew_77 — Wed, 13 May 2020 09:51:45 GMT

Hi, are you using StarHub ISP?

Re: VMB4540 amber light blinking

Goosefudge — Wed, 13 May 2020 09:56:20 GMT

HI - yes Starhub fibre.

Re: VMB4540 amber light blinking

alachew_77 — Wed, 13 May 2020 10:33:40 GMT

Guess we are right. We all using StarHub ISP and cant connect to Arlo cloud service on 29 April 2020 . Not sure what have Arlo done on the firmware update!!!??? SG support is checkBig with Netgear support. Don’t know when they will get back to us?? Change ISP because of Arlo?? Haha joke of the month!

Re: VMB4540 amber light blinking

KLui — Wed, 13 May 2020 15:00:24 GMT

Hi all!

Somewhat relieved that I am not the only person facing this problem.

Arlo got back to me and said they think it's a problem with my ISP Starhub. Asked me to call Starhub -- shouldn't it be their responsibility to engage Starhub instead of individual consumers calling about the same issue?

Then Arlo suggested that I changed my D.N.S. to 8.8.8.8 but since I read a fellow user did that to no avail, I have decided to wait for Arlo to get back to me after they communicate with Starhub.

In the worst case scenario, I am prepared to ask for a full refund and switch to another brand of IP camera that my ISP can support. Hope I do not have to resort to that, as Arlo Pro3 is otherwise a very good camera.

Re: VMB4540 amber light blinking

alachew_77 — Wed, 13 May 2020 15:48:16 GMT

Hi,
StarHub keep telling me it’s the IP camera issue.....told me many many times with no solution. I told them lucky I have no contract with them. So helplessly! Arlo please don’t anyhow update firmware without our consent!!?!? Once updated you blame Everything without any solution. Keep us so busy troubleshooting here and there without giving proper channel. We pay so much on your products and not many people are willing to pay that amount of money on your IP camera! I have a few Taobao camera @ $40 SGD > image is so clear that u can’t believe with that amount. Why I agreed to purchase Arlo because I trust & believe your product...😠.