topic Re: Arlo app cant connect to Arlo pro 3 hub in Arlo Pro 3

Arlo app cant connect to Arlo pro 3 hub

TroyNiles — Tue, 12 May 2020 02:43:15 GMT

Arlo Pro 3 hub will not connect via the Arlo app. It searches for the hub but it doesn’t find it. I’ve done everything suggested but still won’t connect. What now? I had an older version of Arlo before with my same modem and never had this issue. What can I do to get Arlo to work as advertised?

Re: Arlo app cant connect to Arlo pro 3 hub

TomMac — Tue, 12 May 2020 13:16:53 GMT

Did you due a hard reset of the base ( hold in reset for ten secs till led flashes ) then attempt

Re: Arlo app cant connect to Arlo pro 3 hub

TroyNiles — Tue, 12 May 2020 13:36:31 GMT

I have not tried that TomMac - Thank you I will do that when I get home from work.

Re: Arlo app cant connect to Arlo pro 3 hub

TroyNiles — Wed, 13 May 2020 05:12:22 GMT

Still doesn’t work. What now? Why isn’t it plug and play - easy to setup? I’m going to return this and get my money back at this point.

Re: Arlo app cant connect to Arlo pro 3 hub

Goosefudge — Wed, 13 May 2020 08:43:19 GMT

I have the same issue, now on my second base station having returned the first one and I still have this problem.

Base station shows as a connected device when i log into my router admin, but i cant connect / discover it from the app, and has the persistent flashing amber LED. ( tried different network cables, base station powerdown and resets.

Very frustrating.

Re: Arlo app cant connect to Arlo pro 3 hub

StephenB — Wed, 13 May 2020 11:32:41 GMT

@Goosefudge wrote:

I have the same issue, now on my second base station having returned the first one and I still have this problem.

Base station shows as a connected device when i log into my router admin, but i cant connect / discover it from the app, and has the persistent flashing amber LED. ( tried different network cables, base station powerdown and resets.

Since it is showing up on the router, we can rule out any ethernet problem.

Do you have any parental controls set up on the router? If you do, try disabling that.
Maybe also try changing the DNS setting in the router to 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare)
If you use DoT for DNS, try changing that back to ordinary DNS (If you don't understand this, then it doesn't apply to you).

Re: Arlo app cant connect to Arlo pro 3 hub

Goosefudge — Wed, 13 May 2020 13:19:19 GMT

Hi StephenB

No parental controls, and ordinary DNS in use.

From other threads, there is a consensus that there is a firmware issue impacting Arlo Pro2/Pro3 for anyone in Singapore using Starhub ISP. This fits my profile.

Thanks for the advice though.

Re: Arlo app cant connect to Arlo pro 3 hub

TroyNiles — Thu, 14 May 2020 17:53:33 GMT

It worked! - I had to go in and disable 1.1.1.1 cloudfare app in order to be able to connect my base station/ hub.

I disabled it for the hour while I set up the hub and cameras and everything works great now - PHEW!

I was getting really annoyed

Thanks for the support!