topic Just 2 months into using this and the base station is blinking amber in Arlo Pro 3

Just 2 months into using this and the base station is blinking amber

Helushka8 — Mon, 04 May 2020 15:54:16 GMT

Just 2 months into using this and the base station is blinking amber. Called Arlo and they said that they cant do anything since I am in Singapore. Called the retailer Challenger and they said they cant do anything as its more than 7days and its the manufacturer's responsibility.

Crap product and crap service and its so expensive. Thought i was paying for quality, but guess its not.

Re: Piece of Crap Arlo and Challenger

jguerdat — Sat, 02 May 2020 14:20:03 GMT

Ummm - did you call the Singapore number listed when you use the Contact Support link at the bottom here? I see 800 101 4013.

Re: Piece of Crap Arlo and Challenger

Helushka8 — Sun, 03 May 2020 04:13:53 GMT

Yes that was the number I called.

Then the primary problem is that a piece of premium priced equipment for security purposes failed just after 2 months. That's not a reliability record that I would trust important stuff with. I switched to Arlo because my previous cheaper D-link cameras, whilst good, the app to access the cameras was not reliable. Still it didnt fail after 2 months. Here i am thinking that Arlo would be better with the higher price tag.

Re: Piece of Crap Arlo and Challenger

jguerdat — Sun, 03 May 2020 13:42:54 GMT

Electronic failures happen at any time, even on Ferraris or satellites. I would try calling again to get a different person to talk to.

The blinking amber LED means a camera is out of range or has a weak signal (https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean). Try moving the hub closer to the cameras or bring the cameras closer to the hub to test.

Re: Just 2 months into using this and the base station is blinking amber

jjongkp — Thu, 07 May 2020 12:01:18 GMT

Are you in Singapore? As I am. Same problem. Changed base station, changed router still no luck. Called Starhub and all ports are working.

There's a thread in the pro2 forum about the same issue for many of us.

Re: Just 2 months into using this and the base station is blinking amber

JamesC — Thu, 07 May 2020 16:11:56 GMT

jjongkp,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Just 2 months into using this and the base station is blinking amber

jjongkp — Thu, 07 May 2020 20:41:27 GMT

Already have. No answers yet despite a one to one exchange with the same problem.

Hoping one of the moderators will send this higher up