topic Re: My.Arlo.com Connection in Arlo Pro 3

My.Arlo.com Connection

K80Shooter — Fri, 01 May 2020 17:19:36 GMT

Is it just me or is anyone else having trouble with login today? It was fine this morning but now I cant login on either my phone or my pc.

Re: My.Arlo.com Connection

dcfox1 — Fri, 01 May 2020 17:19:54 GMT

Is not just you. I was going to ask the same thing. My Iphone still works. Sometimes get in and get the orange bar of death with different things a different times. one some long one starts with http problem. Other say right away it timed out. Now i cant get past log in screen.

Re: My.Arlo.com Connection

JamesC — Fri, 01 May 2020 17:20:18 GMT

Some customers are experiencing issues login into their Arlo Account, in certain cases after login they are not able to access the library or do live streaming. Arlo DevOps team is working on resolving this issue. For more updates please check: status.arlo.com.

JamesC

Re: My.Arlo.com Connection

dcfox1 — Fri, 01 May 2020 17:20:06 GMT

I checked that earlier and it said staid status normal. glad ur working on it and it was not just me going crazy.

Re: My.Arlo.com Connection

tbaptist — Fri, 01 May 2020 17:22:51 GMT

Is anyone seeing their base hub keep going offline?... Along with the orange bar on the app?

Re: My.Arlo.com Connection

dcfox1 — Fri, 01 May 2020 17:32:32 GMT

Not here i can see my hub and thats been fine.

Another irresponsible firmware update

Johnny290 — Fri, 01 May 2020 17:33:15 GMT

Once again Arlo has tried to fix something that wasn't even broken and now the system is screwed up again

Re: My.Arlo.com Connection

K80Shooter — Fri, 01 May 2020 17:34:45 GMT

Thanks for the replies. the status now is,

"Some systems are experiencing a major outage"

Mine must be one of them, lol.

Re: My.Arlo.com Connection

K80Shooter — Fri, 01 May 2020 17:36:04 GMT

My hub looks fine also.

Re: My.Arlo.com Connection

dd61 — Fri, 01 May 2020 17:36:04 GMT

weill, I guess I'm getting a lesson to not trust the reviews.

Many hundreds of dollars of junk sitting there with a Arlo symbol for sign in.

The web designers better get back to work and at minimum, open a page that says something is wrong.

Re: My.Arlo.com Connection

fenton11 — Fri, 01 May 2020 18:05:43 GMT

I’m having the same issue. Can’t login from a computer or the mobile app. It says my hub is offline. I upgraded the app but my wife did not and she can login. Please help.

Re: My.Arlo.com Connection

tbaptist — Fri, 01 May 2020 18:10:20 GMT

Same issues as you... Won't even let me see if it's armed or not. Seems the reset button on the SmartHub has also become greyed out

Re: My.Arlo.com Connection

Tranceblast — Fri, 01 May 2020 18:16:57 GMT

+4 I also have log in issues

Re: My.Arlo.com Connection

fenton11 — Fri, 01 May 2020 18:17:01 GMT

I guess they’re having issues with logging in based on the system status.

Re: My.Arlo.com Connection

jscott099 — Fri, 01 May 2020 18:34:18 GMT

It would be nice if the support site didn't say: System Status: Normal.

Clearly things are not normal right now.

Re: My.Arlo.com Connection

dcfox1 — Fri, 01 May 2020 18:39:53 GMT

Go to the bottom of this page and under support click system status it says major outage in most features. The status on support page shows normal ya but this link will show it.

Re: My.Arlo.com Connection

JamesC — Fri, 01 May 2020 18:41:18 GMT

JamesC

Re: My.Arlo.com Connection

fenton11 — Fri, 01 May 2020 18:49:42 GMT

I just logged into the app. It seems to be working Now except for the cloud storage. Thanks

Re: My.Arlo.com Connection

Tranceblast — Fri, 01 May 2020 18:57:16 GMT

Yes it seems to be working fine now

Re: My.Arlo.com Connection

JamesC — Fri, 01 May 2020 19:26:34 GMT

This issue is now resolved. Please let us know if you continue experiencing unexpected behavior when logging in.

JamesC