topic Re: pro3 installation problems renaming camera in Arlo Pro 3

pro3 installation problems renaming camera

cpk111 — Fri, 01 May 2020 05:19:52 GMT

Just opened my five Pro3 cameras to connect to VMB4540 SmartHub. All 5 cameras are recognised on my device screens as their serial numbers clearly show in app. However, the software forces me to select one at a time to RENAME. Renaming crashes app on Android and times out on IOS and a desktop computer. All devices have latest operating systems and firmware on SmartHub is updated to latest. I have tried using Samsung phone, iPhone, iPad and desktop computer, so it is safe to say it's not related to any single platform. As suggested, I have also distanced the SmartHub a couple of metres from my modem/router. I need help, as these can't even be installed. Thanks.

Re: pro3 installation problems renaming camera

TomMac — Fri, 01 May 2020 13:47:52 GMT

First try and reboot the base and test again ( power off / on )

Re: pro3 installation problems renaming camera

JamesC — Fri, 01 May 2020 15:05:35 GMT

cpk111,

Are you still experiencing an issue after rebooting as suggested above? Please let us know.

JamesC

Re: pro3 installation problems renaming camera

K80Shooter — Fri, 01 May 2020 16:53:05 GMT

Just a thought, if the above does not work why not try to delete the cameras and then re-add them. Maybe worth a shot.

Re: pro3 installation problems renaming camera

cpk111 — Fri, 01 May 2020 18:41:14 GMT

Thanks for all help. All working now. Did a hard reset of base station (paper clip in little hole, held down for 10 seconds). Rebooted and now all cameras can be found and renamed. Cheers.