topic Re: Low Bandwidth in Arlo Pro 3

Low Bandwidth

nrnz66 — Sat, 25 Apr 2020 04:10:00 GMT

Hi,

I've had a Pro 3 set up with 3 cameras since January. Everything was working fine until the battery ran low in one camera.

I have charged it up but when I have gone to view it it was offline. I removed and reconnected the camera but now it shows as poor bandwidth and is offline. I have tried this several times and the camera has run a firmware update but is still offline. I have restarted the base station plus removed and reinstalled the app on my phone to no effect. My internet shows 20Mbps upload speed. The other two cameras are working fine but I'm out of ideas on this third one can someone please help.

Thanks in advance

Mark

Re: Low Bandwidth

jguerdat — Sat, 25 Apr 2020 13:21:20 GMT

Swap cameras around to see if it's the camera or location that's the problem. If it's the location, look for something that has changed, possibly a wireless device that uses the 2.4GHz band (not just WiFi) that has been moved to near the camera.

Re: Low Bandwidth

nrnz66 — Sun, 26 Apr 2020 01:40:46 GMT

So I had been trying to set the camera up inside next to the base station and took the camera outside and it is now working fine. There is a cordless phone in the room which may the problem in hindsight but I had paired the camera inside before.

Thanks for your help.

Re: Low Bandwidth

jguerdat — Sun, 26 Apr 2020 13:52:14 GMT

You might want to move the cordless phone away from the base (or vice versa) to help minimize issues of interference. A few feet should be fine.

Re: Low Bandwidth

nrnz66 — Sun, 03 May 2020 22:51:36 GMT

I've moved the phone, the cameras appear to be connecting quicker now.

Thanks again for your help.