topic Re: Arlo not working, cant get hold of support, no response on email/web support, phone timesout in Arlo Pro 3

Arlo not working, cant get hold of support, no response on email/web support, phone timesout

wster — Thu, 16 Apr 2020 18:29:08 GMT

Hi,

None of my 4 Arlo 3 pro cameras are working - they wont connect to the base station - I managed to get hold of support once about 2 weeks ago and they said they would send me a new camera to isolate the issue and that someone would call me back. They said the new camera would arrive in about 2 days.

Its now been 2 weeks with no sign of the new camera and all my cameras have been offline for over a month now - I have emailed support multiple times with no response, I have not received any callback, I have tried calling support 4 or 5 times, after about an hour on hold the call just times out.

Next step is calling my Credit Card company to get them to refund since nothing is working and I am completely unable to get hold of anyone, but figured I would ask here before in case there is some way of getting in touch with Arlo that I havent tried yet.

Loved the cameras when they worked for the first week, but its been a nightmare ever since.

Re: Arlo not working, cant get hold of support, no response on email/web support, phone timesout

JamesC — Fri, 17 Apr 2020 16:57:00 GMT

wster,

Have you tried charging the batteries? What behavior do you see when plugging in each of the cameras?

JamesC

Re: Arlo not working, cant get hold of support, no response on email/web support, phone timesout

wster — Fri, 17 Apr 2020 16:59:37 GMT

Yep all batteries are charged, the arlo hub cant find any of the cameras, it just times out and says no devices found. I have pressed the sync button on both the hub and the cameras, as well as resetting the HUB.

When I initially spoke to Arlo support they said they were sending me a new camera and that someone would call me but since then I have not been able to get hold of anyone - im trying them again now, already on hold for 35 mins - they never seem to pick up and the phone call eventually times out.