topic Camera out of range in Arlo Pro 3

Camera out of range

GavinDeeble — Thu, 16 Apr 2020 17:05:31 GMT

Hi, I have a new Arlo 3 with two cameras, plus an Arlo Pro 2 in a motorbike garage at the front of my home. My Wifi router and Arlo base station are at the front of the house too, about 10 metres from the motorbike garage (made of wood). I have UK BT fibre 2 broadband which is quick. The front and rear cameras both get a great signal. The motorbike garage hardly ever picks up a signal on the camera. A car is between the house and the garage. I have a wired RJ45 cable running to the garage with a strong signal from my broadband router. I'm not sure why the camera isn't consistently working? When I bring the camera indoors, I get a perfect strong signal. I thought that having a strong wifi signal in the garage (via a BT disc) would mean a strong Arlo signal. But nope. I'm starting to think the signal actually comes from the Arlo base station not my wired router, but I'm not sure. I'm at my wits-end trying to solve this. Can you help at all please? Moving my router isn't really an option. thank you

Re: Camera out of range

StephenB — Thu, 16 Apr 2020 19:48:10 GMT

@GavinDeeble wrote:

I'm starting to think the signal actually comes from the Arlo base station not my wired router, but I'm not sure.

The base station creates a closed wifi network, and the cameras connect to that network.

Re: Camera out of range

K80Shooter — Fri, 17 Apr 2020 10:40:41 GMT

You could add another base station either in or closer to the garage. That would take care of your problem. Nothing wrong with having an additional base station with one account.

Re: Camera out of range

GavinDeeble — Fri, 17 Apr 2020 11:41:07 GMT

Thanks. I ha e a new Arlo pro 3 base station. Which other base stations will work with this and will it all still work together on the app seamlessly so I still see my three cameras working off two base stations? Thanks.

Re: Camera out of range

StephenB — Fri, 17 Apr 2020 12:25:29 GMT

@GavinDeeble wrote:
Thanks. I ha e a new Arlo pro 3 base station. Which other base stations will work with this and will it all still work together on the app seamlessly so I still see my three cameras working off two base stations? Thanks.

Another VMB4540 (Pro-3 base) or a VMB5000 (Ultra base) would be the best choices, but there are other base models that will work. I'm not sure if the VMB4540 is available as a standalone base station though. Those two particular bases give you direct access to local storage (potentially allowing you to go w/o a paid subscription, and giving you easy access to local recordings even if you do have a subscription). Other bases are less expensive but would require keeping a paid subscription for the pro-3 cameras connected to them.

https://kb.arlo.com/000062284/What-is-the-difference-between-each-Arlo-SmartHub-and-base-station

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it