topic Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2 in Arlo Pro 3

Unhappy have to pay for subscription for an Arlo3 along with Arlo2

Peggy_k — Tue, 07 Apr 2020 17:45:56 GMT

I am very unhappy to have to pay for a subscription for an Arlo3 add on with a previous Arlo2 hub and cameras! I would of never bought an Arlo3!

Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2

jguerdat — Wed, 08 Apr 2020 12:57:24 GMT

Did you research the new products or just make an assumption that things would be the same? The need for subscriptions started back a year ago with the Ultra cameras and every subsequent model has followed that model.

Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2

michaelkenward — Wed, 08 Apr 2020 13:49:04 GMT

One thing has changed since Arlo moved to subscriptions at the beginning of 2019.

The Ultra started the process with a one-year complementary subscription.

The newer Pro 3 cameras reduced that to three months.

Arlo has also changed the subscription regime when it comes to costs and duration.

Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2

Arlobcs — Wed, 15 Apr 2020 00:28:03 GMT

I agree! There's nothing on the packaging that indicates it is compulsory to have a subscription. I have 4 Arlo Pro2 cameras and expected to be able to have the snapshots also with the Arlo Pro3 without a subscription. Also, a trial subscription demonstrated to me that the Arlo Pro3 software wasn't all that great -- I have an enclosed yard and it would give me a notification that a "vehicle" was observed and when there was movement related to a person, it did not notify me of a "person", but just "motion". I certainly wouldn't pay $10/mo.

Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2

StephenB — Fri, 17 Apr 2020 15:18:26 GMT

@Arlobcs wrote:

There's nothing on the packaging that indicates it is compulsory to have a subscription.

You're wrong about that. My Pro-3 box says "Arlo Smart service, including cloud recording, requires paid subscription after three months".

This is small print (unfortunately), but it is right underneath the "3 Month Trial Subscription" on the side of the box.

Re: Unhappy have to pay for subscription for an Arlo3 along with Arlo2

dcfox1 — Fri, 17 Apr 2020 17:15:38 GMT

Yea it does on my box also but i knew that before I bought it . I would not spend several hundred bucks without research. I just went to arlo's web site i saw it and every review i read said it so i knew i needed it before i bought it.