topic Camera not recognizing animals in Arlo Pro 3

Camera not recognizing animals

MikCar — Wed, 03 Jun 2026 19:31:41 GMT

My cameras stopped recognizing animals since some time back last year. I’ve read others posts regarding exactly the same issue.
So when smart messages for animals are turned off, the cameras can’t recognize animals, it’s always shown as either person or just motion. It doesn’t matter whether it’s a bird, cat or raw deer. It’s annoying to get alerts of a person and it’s only a cat…

However, if I turn on the smart messages for animals the cameras recognize animals.
I want to have it turned off and not get alerts for animals for obvious reasons. But as it is now I get false alerts of persons when animals. This must be a software issue I’d like you to look into please! Thanks!

Re: Camera not recognizing animals

ShayneS — Wed, 03 Jun 2026 22:51:40 GMT

Hi @MikCar

Does this happen with all your devices as well?

Re: Camera not recognizing animals

MikCar — Thu, 04 Jun 2026 00:47:17 GMT

Yes

Re: Camera not recognizing animals

ShayneS — Thu, 04 Jun 2026 19:10:08 GMT

Hi @MikCar

Would you be able to provide 2–3 specific dates and times when an animal was incorrectly labeled as "Person" or "Motion" (the more exact the better, even approximate times help).

Re: Camera not recognizing animals

MikCar — Thu, 04 Jun 2026 19:58:00 GMT

Ok sure. Found two with just motion, cat and raw deers. Sunday May the 10th at 4.53 am (CET) and May 15th 06.18 am. Also a cat marked as person May 11th at 00.28 am.

The best example is unfortunately not stored in the library anymore, so it must have been more than 30 days then. It was a raw deer moving in slowly and close to the camera and marked as a person.

Re: Camera not recognizing animals

ShayneS — Mon, 29 Jun 2026 18:49:38 GMT

@MikCar

Im still waiting for more feedback from the team, also wanted to see if you are still experiencing this?

Re: Camera not recognizing animals

MikCar — Mon, 29 Jun 2026 19:10:14 GMT

Ok thanks, yes I’m still experiencing the same problem