topic Re: Pro 3 camera won't eject properly from their housing in Arlo Pro 3

Pro 3 camera won't eject properly from their housing

bburkhard3 — Sat, 28 Mar 2020 15:02:57 GMT

Just bought my first set of Pro 3 cameras and starting my install. At first, all three cameras ejected properly; push the button and they slide out about 1/4 - 1/2 inch. After closing and reopening a few times, two of the three won't eject properly anymore; push the button, hear the release, but slides out maybe a couple millimeters. I have to shake loose or try prying with my fingernails. Seems like maybe a suction issue with the seal but I searched around and didn't see anyone else reporting. Surly this isn't some freak thing with just the ones I bought. Thanks in advance for any input.

Re: Pro 3 camera won't eject properly from their housing

michaelkenward — Sun, 29 Mar 2020 09:31:41 GMT

@bburkhard3 wrote:

Surly this isn't some freak thing with just the ones I bought.

Nope. I see the same thing. The camera moves out a fraction and is then hard to fully extract.

I did try to use a suction device that would stick to the camera and give me more grip, but the front surface is not flat enough for the thing I used. Maybe Arlo should design something that works, or improve the release mechanism.

Re: Pro 3 camera won't eject properly from their housing

StephenB — Wed, 01 Apr 2020 12:01:17 GMT

@bburkhard3 wrote:

After closing and reopening a few times, two of the three won't eject properly anymore; push the button, hear the release, but slides out maybe a couple millimeters.

What you are supposed to do is press the release a second time. I believe this is intended to prevent the camera from falling out of the housing.

Re: Pro 3 camera won't eject properly from their housing

bburkhard3 — Wed, 01 Apr 2020 12:27:33 GMT

I have pressed the button multiple times, pressed soft, pressed hard, etc. This isn't user error. Based on the first reply, this issue isn't unique to me so I'm just looking to see if anyone has identified a good workaround before I open a case with Arlo support. I shouldn't have to take my cameras down and shake them in order to replace the battery. That means repositioning the camera each time to ensure the activity zone(s) are still good. The documentation says "Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing". It should be as easy as it says.

Re: Pro 3 camera won't eject properly from their housing

StephenB — Sat, 04 Apr 2020 22:08:49 GMT

@bburkhard3 wrote:

I have pressed the button multiple times, pressed soft, pressed hard, etc. This isn't user error.

Ok. Mine release fine when I

press the button once
pull the camera out until it stops
press the button again, holding it down while I pull the camera out of the housing the rest of the way.

If yours aren't doing that, then you might need to contact support.

Re: Pro 3 camera won't eject properly from their housing

bburkhard3 — Mon, 06 Apr 2020 01:03:37 GMT

Thanks Michael. Seems like a real issue so I'll just open a support case. The eject mechanism seems fine so I imagine there's an issue with how the weather seal was designed or operates in certain conditions.

Re: Pro 3 camera won't eject properly from their housing

michaelkenward — Mon, 06 Apr 2020 09:22:02 GMT

I have a bunch of Ultra/Pro 3 cameras. Just one or two exhibit this behaviour. Mostly it is a case of doing as @StephenB says. But one in particular is a pain. You need long fingernails to prise it out of the housing after that first button press.

Re: Pro 3 camera won't eject properly from their housing

michaelkenward — Tue, 14 Apr 2020 10:28:11 GMT

As a follow up to this "non solution" I have found a way to make the eject mechanism work more reliably.

If you open the camera, you will see that there is a spring loaded mechanism at the back, on the bottom of the battery compartment. It seems to be a part of the housing release mechanism.

Battery release

This was very stiff on one of my cameras. Pressing that bit in and out a few times seems to have released the tension and it has become more responsive. Now when I press the release button on the bottom, that camera rejects as expected. No more broken fingernails.