topic Re: Arlo Pro 3 - Smart Notifications not available for users granted access in Arlo Pro 3

Arlo Pro 3 - Smart Notifications not available for users granted access

mbuskirk5 — Tue, 31 Mar 2020 01:23:37 GMT

I have an Arlo Pro 3 system. I have been using the Smart Notifications and really like them. I granted access to my wife, but she does not have the Smart Notifications option available to her.

Below is a picture of all the settings and access that I have granted her.

The next photo shows the option for Smart Notifications that appears on my phone under the heading Arlo Smart.

The photo below is the options that appear on my wife's phone. Notice that the Arlo Smart heading isn't there at all.

So my question: is it possible for my wife to get access to Smart Notifications? If so, how do I do it?

Thanks!

Re: Arlo Pro 3 - Smart Notifications not available for users granted access

JamesC — Tue, 31 Mar 2020 18:28:42 GMT

mbuskirk5,

Your wife will still receive Smart notifications, she just cannot manage which cameras are active and inactive on the Arlo Smart plan. This function resides in the "Smart Notifications" settings you show pictured and is only accessible from the primary users account.

JamesC

Re: Arlo Pro 3 - Smart Notifications not available for users granted access

StephenB — Wed, 01 Apr 2020 15:47:05 GMT

@JamesC wrote:

This function resides in the "Smart Notifications" settings you show pictured and is only accessible from the primary users account.

Just to clarify this - you can't choose what smart notifications you want to receive on each device. You are choosing what notifications are sent to all devices.