topic Re: Uk in Arlo Pro 3

Uk

Olutrader1970 — Fri, 12 Dec 2025 15:23:53 GMT

I am looking to make a formal complaint about Arlo and wondered how I can go about this. I have a pro 3 security camera that has failed within the warranty period. I raised the matter with Arlo support and the asked for proof of purchase and an order number.
on sending this through, I was told that they would replace the product. A few days later, I was informed that they had sent me a new battery and I was to try this first, to see if the camera could be revived. I tried this but the camera didn’t work and so Iet the support team know, but haven’t had a response since! I am terribly disappointed as this is quite an expensive product and I feel that Arlo haven’t treated me fairly as a customer.

Re: Uk

ShayneS — Fri, 12 Dec 2025 20:57:28 GMT

Hi @Olutrader1970

Thank you for reaching out and providing this feedback. Can you private message me with your case number? and I'll have The appropriate team look into this as soon as possible.

Re: Uk

Olutrader1970 — Sat, 13 Dec 2025 17:30:08 GMT

Hello Shayne,

case number is: 00766437

Re: Uk

ShayneS — Tue, 16 Dec 2025 17:25:15 GMT

@Olutrader1970

I have escalated this, and Support will be reaching out as soon as possible.

Re: Uk

LindaScott — Tue, 13 Jan 2026 13:13:25 GMT

I've got exactly the same problem, same camera by the looks of it, my warranty was just about by a matter of weeks, they sent replacement which has arrived however it's the wrong battery (far too big) you would think they have my item number recorded... now they are not answering emails and when I go on to chat as soon as I put my email address it states not available as though I have been blocked. I cancelled my subscription because I'm not paying for a camera that isn't working... and they don't seem to care, they aren't replying to emails and I can't chat to someone... annoyed.com

Re: Uk

ShayneS — Wed, 14 Jan 2026 20:59:06 GMT

Hi @LindaScott

Thank you for reporting this. Can you please pm me with the case number they gave you? And I'll escalate this to the appropriate team.