topic Re: Motion detection greyed out in Arlo Pro 3

Motion detection greyed out

FKnight — Sat, 29 Nov 2025 06:31:38 GMT

In the modes area, i tried to edit the the camera settings. The motion detection is greyed out. This is the same for all the cameras. In the Web portal, I have no issue. The last i checked was just a week ago and it was fine because I manage to do those settings.

Re: Motion detection greyed out

jguerdat — Sat, 29 Nov 2025 13:39:48 GMT

Do you have a subscription for your cameras?

Re: Motion detection greyed out

FKnight — Sat, 29 Nov 2025 15:11:40 GMT

Yes I have.

Also I was able to set it even without subscription.

Re: Motion detection greyed out

jguerdat — Tue, 02 Dec 2025 15:11:15 GMT

WHat phone and OS version? Did you recently update?

Re: Motion detection greyed out

FKnight — Tue, 02 Dec 2025 23:19:22 GMT

Samsung S24 Ultra

Android 16

No recent update

Re: Motion detection greyed out

jguerdat — Wed, 03 Dec 2025 14:45:34 GMT

For some reason, Samsung phones have been problematic at various times over the years. My Pixel 9 doesn't display most of what is reported from Samsung users but that likely varies over time. You can try rebooting the phone and reinstalling the app to see if that helps. If not, use the app to go to Settings, Support to log an official ticket with support.

@JamesC , @ShayneS , @BrookeN any suggestions/insights?