topic Re: Arlo Smart Hub VMB4540 in Arlo Pro 3

Arlo Smart Hub VMB4540

VictorLiao1006 — Fri, 28 Nov 2025 16:26:25 GMT

I have 4 Arlo Pro 3 cameras that I have used for many years. Because the old Smart Hub VMB4540 broke, I bought a new one, but my mobile app cannot search for the new Arlo Smart Hub VMB4540. I connected the Hub with a network cable, and the blue light was displayed, but I couldn't find it. I tried all methods, changed different mobile phones to search, and restored the Hub's factory settings. I'm at my wits' end now. I want to call for consultation, but I can't find the phone number, so I can only ask for help here.

Hope someone can help solve my problem, thank you!

Victor Liao

Re: Arlo Smart Hub VMB4540

StephenB — Fri, 28 Nov 2025 17:15:09 GMT

@VictorLiao1006 wrote:

Because the old Smart Hub VMB4540 broke, I bought a new one, but my mobile app cannot search for the new Arlo Smart Hub VMB4540. I connected the Hub with a network cable, and the blue light was displayed, but I couldn't find it. I tried all methods, changed different mobile phones to search, and restored the Hub's factory settings.

Is this a used smarthub?

Are you seeing it in your router's attached device list?

Re: Arlo Smart Hub VMB4540

VictorLiao1006 — Fri, 28 Nov 2025 18:02:35 GMT

It's new; it's listed in the equipment inventory.

Re: Arlo Smart Hub VMB4540

StephenB — Fri, 28 Nov 2025 21:15:49 GMT

@VictorLiao1006 wrote:

it's listed in the equipment inventory.

Can you clarify what you mean by this?

回复：Arlo智能集线器VMB4540

VictorLiao1006 — Mon, 01 Dec 2025 09:22:23 GMT

This is new.

I can see it in the router's add-on devices list.

can you help me? ?

Re: 回复：Arlo智能集线器VMB4540

StephenB — Mon, 01 Dec 2025 14:16:54 GMT

@VictorLiao1006 wrote:

This is new.

I can see it in the router's add-on devices list.

Do a paper-clip reset, and try again adding the smarthub again from a PC (my.arlo.com).

Where are you located?