topic Re: Unable to access Iibrary from mobile app in Arlo Pro 3

Unable to access Iibrary from mobile app

jason78quek — Wed, 25 Mar 2020 12:13:48 GMT

Hi,

I just setup my ARLO3 with 4 ipcams. I have configured portforwarding and assign static IP to VMB4540.

For portforwarding setting, the status show Available
a sandisk thumbdrive 128Gb attached to the base hub, and Local Storage Status show Good.

So I assume settings is almost correct. All the IPcams is connected to SmartHub.

When I tried manual recording from the Arlo app, it didnt show up in the library if view from app. However, if I login via web browser, the library show the recording video. What is wrong with it?

Re: Unable to access Iibrary from mobile app

jguerdat — Thu, 26 Mar 2020 13:18:17 GMT

For whatever reason, manual recordings aren't recorded locally.

Re: Unable to access Iibrary from mobile app

jason78quek — Sat, 28 Mar 2020 10:53:12 GMT

But I can access the recorded videos if view from laptop from home.

Re: Unable to access Iibrary from mobile app

StephenB — Sat, 28 Mar 2020 12:02:28 GMT

@jason78quek wrote:

But I can access the recorded videos if view from laptop from home.

Yes, but those are in the cloud, and not locally stored. The web client doesn't give you access to the locally stored recordings.

Re: Unable to access Iibrary from mobile app

jason78quek — Fri, 03 Apr 2020 15:32:54 GMT

So for those locally stored videos in the USB storage, is it possible to view from mobile app?

Re: Unable to access Iibrary from mobile app

jguerdat — Sat, 04 Apr 2020 13:28:30 GMT

That's been available for some time now when using the app. In the library, it shows Cloud at the top. Click on it and select your local storage.