Cannot connect to Homekit

raj83 — Mon, 04 Aug 2025 07:08:31 GMT

Hi Arlo Team,

I am trying to set up HomeKit using my iPhone on my Base station and i'm stuck at the 'Discovering your device. Please wait' message.

To diagnose I have:

Confirmed all firmware is up to date

Reinstalled the app, and have checked permissions to Home Data

Restarted the base station with a power out/in cycle.

Looking at previous messages on here, do you need to send a reser token to my device?

Thanks!

Re: Cannot connect to Homekit

BrookeN — Mon, 04 Aug 2025 14:46:33 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

topic Re: Cannot connect to Homekit in Arlo Pro 3

Cannot connect to Homekit

Re: Cannot connect to Homekit