topic Re: Arlo 3 pro not working in Arlo Pro 3

Arlo 3 pro not working

KamilB — Mon, 16 Jun 2025 11:46:20 GMT

One day my camera just stopped working, it doesn't respond to anything, it doesn't charge, I can't reset it, it's completely disconnected from reality. Do you have any ideas?

Re: Arlo 3 pro not working

StephenB — Mon, 16 Jun 2025 11:54:35 GMT

@KamilB wrote:

One day my camera just stopped working, it doesn't respond to anything, it doesn't charge, I can't reset it, it's completely disconnected from reality. Do you have any ideas?

Do you have other Pro 3 cameras? Or just the one?

Re: Arlo 3 pro not working

KamilB — Mon, 16 Jun 2025 12:06:16 GMT

I have 4 cameras

Re: Arlo 3 pro not working

StephenB — Mon, 16 Jun 2025 12:32:47 GMT

@KamilB wrote:

I have 4 cameras

Did you try swapping the battery with one of the working cameras?

Re: Arlo 3 pro not working

KamilB — Mon, 16 Jun 2025 12:42:24 GMT

Yes. Dosn't work.

Re: Arlo 3 pro not working

StephenB — Mon, 16 Jun 2025 13:15:25 GMT

@KamilB wrote:

Yes. Dosn't work.

Then the camera must have failed. Arlo doesn't offer any repair options. That said

if the camera is under warranty, you can get an RMA from support
Even if the camera is not under warranty, support might offer a discount on a replacement.

If you have a subscription, you could reach support using the support center in the app.

Re: Arlo 3 pro not working

KamilB — Mon, 16 Jun 2025 13:23:58 GMT

Thx!