topic Arlo Secure 4.0 unable to access Local Storage in Arlo Pro 3

Local feed not showing after app upgrade

cschr — Thu, 27 Feb 2025 17:58:13 GMT

I’m not seeing any feeds and I don’t see Cloud/Local options at top of feed screen. Was working yesterday although there have been intermittent issues since release of new app. I’m on the latest version. Logged out and back in several times. Still getting ‘There are no events for this day.’ and not seeing yesterday’s events

Re: Local feed not showing after app upgrade

StephenB — Thu, 27 Feb 2025 18:57:28 GMT

@cschr wrote:

I’m not seeing any feeds and I don’t see Cloud/Local options at top of feed screen. Was working yesterday although there have been intermittent issues since release of new app. I’m on the latest version. Logged out and back in several times. Still getting ‘There are no events for this day.’ and not seeing yesterday’s events

Are you seeing recordings when you

go to the devices screen
select your base
select storage settings?

Re: Local feed not showing after app upgrade

cschr — Thu, 27 Feb 2025 19:42:58 GMT

I see them there

Re: Local feed not showing after app upgrade

StephenB — Thu, 27 Feb 2025 20:08:28 GMT

@cschr wrote:

I see them there

You should of course see the Cloud and Local options in the Feed. You could try uninstalling and reinstalling the app (no need to uninstall/reinstall cameras or smarthubs). But you could also just go into storage settings for a while, and see if Arlo fixes the issue with an app update.

Re: Local feed not showing after app upgrade

cschr — Thu, 27 Feb 2025 22:36:47 GMT

Thank you. I tried uninstall/reinstall. No luck.

Appreciate the workaround. Hopefully they will fix the bug soon.

Re: Local feed not showing after app upgrade

jguerdat — Fri, 28 Feb 2025 15:26:03 GMT

FWIW, I find that the first time I go to Feed the option to choose local recording is frequently not there. Simply going to any other page (Dashboard, etc.) and then back to Feed then displays properly.

Re: Local feed not showing after app upgrade

ShayneS — Mon, 03 Mar 2025 19:21:22 GMT

Hi @cschr

Does this occur with iOS or android?

Re: Local feed not showing after app upgrade

cschr — Mon, 03 Mar 2025 19:24:31 GMT

iOS 18.x

Re: Local feed not showing after app upgrade

Edinburgh_lad1 — Mon, 03 Mar 2025 21:42:05 GMT

@jguerdat you shouldn't have to do that.

Re: Local feed not showing after app upgrade

ShayneS — Wed, 05 Mar 2025 18:01:04 GMT

@cschr Thanks, I'm looking into this, I will keep you updated.

Re: Local feed not showing after app upgrade

ShayneS — Fri, 11 Apr 2025 23:28:07 GMT

@cschr

Can you make sure Local Network is ON for the Arlo app in the iOS settings. If you are still experiencing this, can you provide a screenshot of the screen with missing option.

Re: Local feed not showing after app upgrade

cschr — Sat, 12 Apr 2025 02:53:37 GMT

It seems to be working most of the time. It's very slow to load. It can take a minute or two to get the cloud/local options.

Re: Local feed not showing after app upgrade

Edinburgh_lad1 — Sat, 12 Apr 2025 08:51:34 GMT

Mine isn't working. I've reported that in a separate thread but hasn't been acknowledged. I can see recordings if I go to devices and then SmartHub and then local storage, but they're not showing in the local tab in feed.

Version 5.7.4_28839 broke local recording again

dd40 — Sun, 13 Apr 2025 03:39:26 GMT

Hi, this version 5.7.4_28839 broke local recording again. It works a few days and now it doesn't work.

Re: Version 5.7.4_28839 broke local recording again

jguerdat — Sun, 13 Apr 2025 14:22:54 GMT

Working here with a subscription. Is this in both Feed as well as Storage Settings in the hub's settings?

Re: Version 5.7.4_28839 broke local recording again

dd40 — Sun, 13 Apr 2025 16:14:41 GMT

Without the subscription, it does not work on local recording. I do not understand what is your question below setting. It works from 4/7, 4/8, 4/9, 4/10, 4/11. Broke 4/11 evening and 4/12 and as of today.

Re: Version 5.7.4_28839 broke local recording again

dd40 — Sun, 13 Apr 2025 16:18:08 GMT

I already said that without subscription, it does not work local recording. You're selling a HUB product that is suppposely working on local recording.

Re: Version 5.7.4_28839 broke local recording again

StephenB — Sun, 13 Apr 2025 17:25:49 GMT

@dd40 wrote:

You're selling ...

Not us. This is a user-to-user forum, and neither @jguerdat nor I work for Arlo.

@dd40 wrote:

I do not understand what is your question below setting.

There are two ways to get to the local recordings.

go to the feed page, and then select "local".
go to the devices page, select the base station, and then select storage settings.

Lots of folks have found that the second way works then the first fails. @jguerdat is asking you to try both.

Re: Version 5.7.4_28839 broke local recording again

dd40 — Mon, 14 Apr 2025 04:37:30 GMT

yes, i already had this setting. It does not work. It looks like Arlo disable this local recording feature and force customer do the subscription.

Re: Version 5.7.4_28839 broke local recording again

StephenB — Mon, 14 Apr 2025 10:20:40 GMT

@dd40 wrote:

yes, i already had this setting. It does not work.

What are you seeing when you navigate to that page? Are you getting an error of some kind?

@dd40 wrote:

It looks like Arlo disable this local recording feature and force customer do the subscription.

@jguerdat says it is working without a subscription for him.