topic Re: Arlo Pro 3 not detecting motion in Arlo Pro 3

Arlo Pro 3 not detecting motion

Davidc2 — Wed, 23 Apr 2025 18:50:41 GMT

I had a 3 camera system working for at least 3+ years, no problems at all. About a month ago, I stopped receiving notifications from the Arlo app. Looked into it and discovered that I had zero events. Prior to this, I would get 10+ events each night (cats being cats, including my wife and myself feeding them).

I have turned everything on, did the motion sensitivity test, stood in front of the camera, it blinked Amber at me, live view, saw myself standing and waving at the camera (which should have trigged an event, it didn't), restarted the base.

Not sure what the next step is. Same behavior on the Iphone app and Web dashboard

Re: Arlo Pro 3 not detecting motion

StephenB — Wed, 23 Apr 2025 20:40:36 GMT

@Davidc2 wrote:

Not sure what the next step is. Same behavior on the Iphone app and Web dashboard

Do you see "Library" in your app menu, or do you instead see "Feed" and "Dashboard"?

Re: Arlo Pro 3 not detecting motion

Davidc2 — Wed, 23 Apr 2025 20:43:40 GMT

I have feed and dashboard

Re: Arlo Pro 3 not detecting motion

StephenB — Wed, 23 Apr 2025 20:49:30 GMT

@Davidc2 wrote:

I have feed and dashboard

Try removing the rule for the problem camera in the mode you are using, and then add it back.

Re: Arlo Pro 3 not detecting motion

Davidc2 — Wed, 23 Apr 2025 20:53:50 GMT

This is affecting all of my cameras, I have removed all of the rules, added them back. No change

Re: Arlo Pro 3 not detecting motion

StephenB — Thu, 24 Apr 2025 00:15:36 GMT

@Davidc2 wrote:

This is affecting all of my cameras, I have removed all of the rules, added them back. No change

When you go the devices page and press on the setting wheel of one of the cameras, is it telliing you something like "This device is currently in the Arm Away mode and is detecting motion"?

Re: Arlo Pro 3 not detecting motion

Davidc2 — Thu, 24 Apr 2025 00:44:39 GMT

Yes, I am getting that exact message

Re: Arlo Pro 3 not detecting motion

StephenB — Thu, 24 Apr 2025 00:55:34 GMT

@Davidc2 wrote:

Yes, I am getting that exact message

Check the default mode settings, and set the thresold to 100 (most sensitive). See if that makes any difference.

If not: Do you have a subscription? If you do, you might want to try phone support.

Re: Arlo Pro 3 not detecting motion

Davidc2 — Thu, 24 Apr 2025 01:57:04 GMT

Thanks for the help. I had gone into default, made sure that the sensitivity was up all the way. No change.

I do have a subscription, guess I will try phone support 🙂

Re: Arlo Pro 3 not detecting motion

Davidc2 — Thu, 24 Apr 2025 18:57:50 GMT

Called support, they were fast, long story, factory reset on all 3 cameras did the trick