topic Re: Black band on feed using night vision in Arlo Pro 3

Black band on feed using night vision

Award12760 — Wed, 12 Mar 2025 19:38:21 GMT

I get a Black band on top of my camera feed when using night vision. Any idea how to solve?

Re: Black band on feed using night vision

jguerdat — Thu, 13 Mar 2025 13:45:17 GMT

Is there anything that could be blocking the spotlight? Is it fine during the day? A screenshot of the view of both day and night would be useful.

Re: Black band on feed using night vision

Award12760 — Thu, 13 Mar 2025 14:22:04 GMT

Location - Garage

Product Type - Ultra

Indicator LED - Off

Firmware - 1.070.54.0_3_14be8bc

Hardware - H7

Serial Number - 5GG39771A7BEC

OS - MAC OS 15.4 Beta 3

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.

Re: Black band on feed using night vision

StephenB — Thu, 13 Mar 2025 15:25:27 GMT

@Award12760 wrote:

This is night vision. Nothing external is blocking the camera. If I open the garage and let the light in, the camera will provide a color image with no black band.

If you invert the camera, does the band flip also?

If you turn on low-light color, does the band disappear?

Nightvision uses IR LEDs on the camera face. You might also make sure the full camera face is clean (and not blocked).