topic Re: Arlo App Not Working in Arlo Pro 3

Arlo down again mar 12 25'

Arlomanzz — Wed, 12 Mar 2025 17:45:43 GMT

I see it on other sites, but incase you guys didn't know, your server or something is down! I lost 9 of 12 cameras. Others are having the same issue according to the other sites.

VMB400 base station seems I have lost the ability to get notifications from only certain cameras?

EdgyDice — Wed, 12 Mar 2025 16:21:32 GMT

With the app update I'm not seeing where I can update notification on each camera, looks like it is either on all cameras or no cameras is that correct?

System Up?

RaylanC — Wed, 12 Mar 2025 17:11:15 GMT

Never happened before, but about 30 minutes ago, all my Arlo equipment went offline with the exception of one cellular camera. Two base stations and 8 cameras are offline. My network is up and all other devices are online including many cameras of different manufacturers. Is the Arlo (Netgear) system down?

Both mobile app and web show same results.

Ideas?

Re: System Up?

secaz — Wed, 12 Mar 2025 17:20:51 GMT

Arlo strikes again.

Must have decided to do system maintenance a day early this week.

Mash up of different issues here - Android app occasionally some cameras will work, then go offline, come back online, all the camera thumbnails are black won't refresh.

Web portal will "briefly" show ALL my cameras online then after a moment shows them all offline.

Gotta love Arlo.

If you've just purchased your cameras, return them for a refund before time runs out, otherwise you'll get locked into an experience of constant issues and the worst reliability ever...

Arlo App Not Working

arlo_user_25 — Wed, 12 Mar 2025 17:25:28 GMT

After update, Arlo app does not work at all.

Re: Arlo App Not Working

jguerdat — Wed, 12 Mar 2025 17:29:15 GMT

Need details. My WiFi cameras are working but the hub and associated cameras are all offline although the hub's LED indicates a good connection. status.arlo.com shown all good.

Arlo not working

Jonh113 — Wed, 12 Mar 2025 17:32:22 GMT

I have 2 arlo 3 hubs and they both seem to have stopped working this evening .

internet is good and have solid blue light on both hubs but app online showing offline . I am in the UK

Re: System Up?

jguerdat — Wed, 12 Mar 2025 17:32:40 GMT

I've inquired about this. My WiFi-connected cameras are working fine but my hub and associated cameras are offline, even after a power cycle and a solid blue LED, indicating a good connection. Have you contacted anyone about this instead of just complaining?

@JamesC , @ShayneS , @BrookeN what's up?

Re: System Up?

panman91 — Wed, 12 Mar 2025 17:41:38 GMT

As of about an hour ago, I noticed I no longer had access to view my Arlo Pro 2 cameras anymore either. Power cycling does not work. I am using the VMB4540 hub with local storage. It was recording events and transferring them over to my library but even that has stopped now. I have tried this on my phone, iPad as well as the web portal. Also, since I am not paying for a subscription I do not have a way to get to customer support or to the devs. Can someone with access to a Arlo subscription put in a support ticket? Are there support mods who monitor the forum?

Base station online, app says the base station is offline

Sprutlakei — Wed, 12 Mar 2025 17:49:34 GMT

I have some trouble whit base station. This problem happens after losing power and then internett. After rebooting, the cameras was detecting motion but nothing appears in the app.

I tried to reset the base station with no luck. Then I tried to remove all cameras and base station then reset. When I’m trying to add a new device( base station) I could add the base station but it would not update to the latest firmware and the app still saying that the base station is offline.
what to do, have I missed something or should I tried to do anything different?
right now it seems like nothing is working here. Base station has a solid blue led. I’m have the latest app version.

Re: Arlo down again mar 12 25'

BrookeN — Wed, 12 Mar 2025 17:54:47 GMT

We're investigating an issue where users may experience devices showing offline, once we have more information available, we'll provide an update. For the latest status, see here: https://status.arlo.com/

Re: Arlo App Not Working

arlo_user_25 — Wed, 12 Mar 2025 18:10:33 GMT

I checked the arlo status page yet again, and now it seems they are acknowledging their is a problem. Hopefully, they resolve soon.

Arlo Pro Cameras Appear Offline

BSHAWLER — Wed, 12 Mar 2025 18:10:46 GMT

All five of my cameras show up as appearing to be offline, on my computer, my Android, and my wife's !Phone. However, when I replaced the battery in one of the cameras, it successfully synced with the base station, which is clearly connected to the internet with solid green lights along the bottom. In addition, I just received a video in my library showing motion, although the cameras still appear to be offline.

This is very frustrating, and trying chat with Arlo direct doesn't work, nor does submitting the questions to them directly. And of course, trying to speak with a human being is impossible. I'm done whining...

Thanks in advance for some feedback.

Re: Arlo App Not Working

secaz — Wed, 12 Mar 2025 18:21:46 GMT

Back peddled to earlier APK for Android app - I'm ok now. My camera thumbnails are also back again no longer black show last activity. All cameras work none wig out and say offline. Updated Arlo app this morning knew it would be a bad move - I was right.

Re: Arlo down again mar 12 25'

BrookeN — Wed, 12 Mar 2025 18:42:36 GMT

This should now be resolved, can you please check if your cameras are now online.

Re: System Up?

RaylanC — Wed, 12 Mar 2025 18:44:16 GMT

Nope. Attempted chat but that route was useless. By the responses it would appear it's definitely an issue.

Re: Arlo down again mar 12 25'

BrookeN — Wed, 12 Mar 2025 18:45:00 GMT

Can you sign out of the app and back in and then check the cameras please.

Re: Arlo down again mar 12 25'

Arlomanzz — Wed, 12 Mar 2025 19:01:08 GMT

Thanks, it appears to be working off and on now. More on. There's just a lag, and sometimes does the same thing happens again, but when it does, at least it comes back up again within 5 to 10 seconds.

Re: Arlo down again mar 12 25'

RaylanC — Wed, 12 Mar 2025 19:09:12 GMT

They appear to be back up.

Re: Arlo down again mar 12 25'

secaz — Wed, 12 Mar 2025 19:14:16 GMT

I've always found it rather pathetic that we, as Arlo customers, have been reduced to being "satisfied" when our camera systems only "kind of" work.