topic Re: Recordings not going to Library - USB Arlo Pro 3 in Arlo Pro 3

Recordings not going to Library - USB Arlo Pro 3

CelP — Sat, 07 Mar 2020 01:30:13 GMT

My cameras were working for the last 2-3 months. My cloud service expired. The recordings are not showing up in the library. Do I need to put a USB drive in the base for the recordings to show up in the library on my phone?

Please help. Thank you.

Re: Recordings not going to Library - USB Arlo Pro 3

jguerdat — Sat, 07 Mar 2020 14:13:33 GMT

Without a subscription your only choice is to record locally so, yes, you need to install a USB drive (a thumb drive is recommended for space needed and ease of removal).

Re: Recordings not going to Library - USB Arlo Pro 3

CelP — Sat, 07 Mar 2020 23:25:20 GMT

Thank you.

Re: Recordings not going to Library - USB Arlo Pro 3

CDPerron — Thu, 19 Mar 2020 17:54:51 GMT

I have the 4500 base station with a usb drive for storage. I can’t get my pro 3 camera to record. It also doesn’t seem that the activity zones are accurate for motion sensing. Is there something specific I need to do to get this working properly.

Re: Recordings not going to Library - USB Arlo Pro 3

JamesC — Fri, 20 Mar 2020 16:07:21 GMT

CDPerron,

What mode are you using? Are the rules set up correctly for the Pro 3 camera?

JamesC

Re: Recordings not going to Library - USB Arlo Pro 3

CDPerron — Fri, 20 Mar 2020 16:19:27 GMT

Yes. All of the rules are set up correctly as they are with my arlo 2’s to record. I’m using the “armed” mode through my base station which has a usb drive inserted l. Camera is plugged into power, camera set to record video when motion is detected. Push notifications also turned on.

Is there any way I can get on the phone with you? It appears that this is an extremely common issue.

Re: Recordings not going to Library - USB Arlo Pro 3

JamesC — Fri, 20 Mar 2020 16:24:38 GMT

CDPerron,

If you would like to contact support and speak with someone about this issue, take a look at the options found here: Arlo Support Center

JamesC