topic Re: Amazon firetablet hd 10 (11 generation) in Arlo Pro 3

Amazon firetablet hd 10 (11 generation)

Lani1 — Tue, 11 Feb 2025 04:07:47 GMT

I have an amazon firetable 10hd (11 generation) I can no longer open the arlo app. I get a message that I need to upgrade app. I'm unable to upgrade the app. I tried uninstalling the app & reinstalling it. It does not upgrade. I checked with Amazon, they said they do not have the newest arlo app version and suggested that the arlo app developer dept should be the one to get the information sent to Amazon with the new version. I don't have the subscription with arlo so I can't contact them. I'd like to know if others with amazon firetablet is able to open the arlo app and if so how did they upgrade it to the newest version. thanks

unable to open arlo secure 'or' upgrade arlo secure to my amazon firetablet 10plus 11 generation

Lani1 — Sat, 08 Feb 2025 04:41:17 GMT

I called Amazon customer service and they haven't received the upgrade request from Arlo. I'm without Arlo service on my tablet. Can anyone help me?

Need update amazon

Sooki — Sat, 08 Feb 2025 16:13:21 GMT

Now what , Arlo do a new release , Amazon table said I need a update , there is no new updates for Amazon fire table , uninstall ed , no luck

Re: Need update amazon

Randy-H — Mon, 10 Feb 2025 00:10:53 GMT

I am also having the same problem. Fire 8 HD Plus 10th generation. Is support aware of the problem?

Arlo app for Amazon Fire says to update but I cannot as it shows that it is already updated

Kidzn2terri — Mon, 10 Feb 2025 15:22:44 GMT

Hello, when I open the Arlo app it says I have to update it, but when I try to do that I cannot because it shows it is already updated. I can’t use the app because it says it must be updated. I have uninstalled and reinstalled the app. I have installed the app from the Amazon app store on my tablet. I have also installed it by having it sent from the Amazon store. I have two different Fire tablets, this is happening on both. One is a Fire HD 10 (13th Generation), and the other is a Fire HD 10 (7th Generation). Please assist in solving this issue. Thank you.

Re: Arlo app for Amazon Fire says to update but I cannot as it shows that it is already updated

DannyBearAgain — Mon, 10 Feb 2025 21:56:30 GMT

More than likely you will no longer be able to use your tablets as arlo has pulled support for legacy mobile devices that are no longer supported with later platform updates, similarly with iOS platforms.

Re: unable to open arlo secure 'or' upgrade arlo secure to my amazon firetablet 10plus 11 generation

BrookeN — Mon, 10 Feb 2025 22:40:11 GMT

I am not sure what you are needing. An upgrade request on what device? We don't send upgrade requests to Amazon, can you provide more information on what you are needing assistance with.

Re: Amazon firetablet hd 10 (11 generation)

BrookeN — Tue, 11 Feb 2025 15:13:33 GMT

Can you please provide the software version of the tablet?

Re: Amazon firetablet hd 10 (11 generation)

Sooki — Wed, 12 Feb 2025 01:29:51 GMT

All Amazon fire tablets hd8 ,HD 10

Re: Amazon firetablet hd 10 (11 generation)

Lani1 — Wed, 12 Feb 2025 02:39:25 GMT

Hi,

FireOS arlo app version: 4.7.1_28575 no update available per Amazon "tech support"

Re: Arlo app for Amazon Fire says to update but I cannot as it shows that it is already updated

Lani1 — Wed, 12 Feb 2025 02:40:42 GMT

That's what I was afraid of.

thanks

Re: Amazon firetablet hd 10 (11 generation)

BrookeN — Wed, 12 Feb 2025 14:53:55 GMT

Thank you for bringing this to our attention. I have reached out to our development team to look into this. Please keep in mind that the Fire OS has to be 7.3.3.1 and higher.

Re: Amazon firetablet hd 10 (11 generation)

Sooki — Wed, 12 Feb 2025 16:32:57 GMT

Yes my Amazon fire tablet is 7.3.3.1 , OS ,!looks like something happened after the last update by Arlo

Re: Amazon firetablet hd 10 (11 generation)

Garby229 — Wed, 12 Feb 2025 18:35:12 GMT

I'm having the same problem w/ my Fire7 OS 7.3.3.1

I try to go to Amazon apps and asks "Continue to Amazon Appstore?" I click continue. It brings me to Arlo app and only thing I can do is "Open". It then says "Your Arlo Secure app requires an update to continue". "Update Now". And it loops back to "Continue to Amazon Appstore?".

I can't update from googleplay as my kindle is not recognized by them.

I can get in from my computer. Just not tablet which is what I use 99% of the time.

Re: Amazon firetablet hd 10 (11 generation)

Lani1 — Wed, 12 Feb 2025 20:40:58 GMT

I just spoke with Amazon, they said arlo app is no longer available on the amazon app store. Arlo app developer needs to add the arlo app to the amazon app store. Can this information be passed on to the arlo app developer? thanks

Re: Amazon firetablet hd 10 (11 generation)

BrookeN — Wed, 12 Feb 2025 22:08:05 GMT

Thank you for providing that information. The development team is investigating this.

Re: Amazon firetablet hd 10 (11 generation)

Sooki — Thu, 13 Feb 2025 01:04:52 GMT

Looks like Amazon now has removed the Arlo app from there app store, now there is no way to get a app for your Amazon fire tablet😠

Re: Amazon firetablet hd 10 (11 generation)

StephenB — Thu, 13 Feb 2025 01:07:21 GMT

@Sooki wrote:

Looks like Amazon now has removed the Arlo app from there app store, now there is no way to get a app for your Amazon fire tablet😠

Let's wait to hear what Arlo has to say.

Re: Amazon firetablet hd 10 (11 generation)

Sooki — Thu, 13 Feb 2025 01:16:22 GMT

Looks like Arlo will lose a lot of customers using Amazon tablets

Re: Amazon firetablet hd 10 (11 generation)

StephenB — Thu, 13 Feb 2025 01:19:06 GMT

@Sooki wrote:

Looks like Arlo will lose a lot of customers using Amazon tablets

Again, Arlo is investigating. If the answer was "we don't support Amazon tablets", then I think we'd have heard that already. This sounds more like some confusion between Arlo and Amazon.