topic Re: Can’t get cameras to rename and be shown as connected in Arlo Pro 3

Can’t get cameras to rename and be shown as connected

Blairgowrie — Tue, 11 Feb 2025 06:31:57 GMT

Having spent most of today trying in vain to get Arlo support to help me connect Pro 3 and older Arlo cameras to my hub and name them , I was promised an email that never came. These cameras have worked fine for years and now just stopped. The hub was unstable for a few days then now, nothing.
did something change whilst I wasn’t paying attention.

so I am on the cusp of ditching the lot and getting another security camera product in. Any advice

Re: Can’t get cameras to rename and be shown as connected

StephenB — Tue, 11 Feb 2025 14:30:26 GMT

@Blairgowrie wrote:

Having spent most of today trying in vain to get Arlo support to help me connect Pro 3 and older Arlo cameras to my hub and name them ,

Did you try adding them from both a PC (my.arlo.com) and the app?

Also, you can try a factory reset of the cameras. Open the housing and press the sync button inside until the camera LED flashes amber (about 15 sec).

Re: Can’t get cameras to rename and be shown as connected

ShayneS — Wed, 12 Feb 2025 20:03:39 GMT

Can you provide more detail regarding the symptoms you are experiencing and which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.