topic Re: My camera keeps going offline in Arlo Pro 3

My camera keeps going offline

supsue — Wed, 18 Mar 2020 03:56:28 GMT

I just bought the pro 3 smarthub with 2 cameras. I subscribe a CVR plan on one camera. Then this camera keeps going offline. I remove the battery cover, the camera back on service. However, it happens again after around 50 minutes. And it keep doing that. I do not know what is going on. It's not my network cause the issue. Another Cam is working good without the CVR. That will put my house in risk. Is there any solution? I am considering return them if I can not solve it.

Re: My camera keeps going offline

StephenB — Wed, 18 Mar 2020 12:45:38 GMT

What signal strength are you seeing?

Have you tried moving the camera closer to the base (perhaps swap it with the other camera). Don't try to shift CVR to the second camera (at least not yet), as you will need to cancel the existing subscription and get a new one to do that.

Re: My camera keeps going offline

supsue — Wed, 18 Mar 2020 13:03:36 GMT

Both of my cameras are close to the base. I did not cancel the subscription yet.

Re: My camera keeps going offline

JamesC — Wed, 18 Mar 2020 16:15:34 GMT

supsue,

Who is your ISP and what are your download/upload speeds?

JamesC

Re: My camera keeps going offline

supsue — Wed, 18 Mar 2020 19:57:15 GMT

I have spectrum and the download speed is 30M/s. I think the provider is not the main problem. Because I am having the Amazon Cam which is working fine.

Re: My camera keeps going offline

StephenB — Wed, 18 Mar 2020 20:43:30 GMT

@supsue wrote:

I have spectrum and the download speed is 30M/s. I think the provider is not the main problem. Because I am having the Amazon Cam which is working fine.

Upload speed is the relevant spec here - not download speed.

Re: My camera keeps going offline

ejjs — Wed, 18 Mar 2020 23:24:38 GMT

I have the same problem, refer post above this one "Can't re add my 1 camera..."

200mbit down, 100mbit up. Unifi network. Arlo 3's performance is worse than my 2's. Constant offlines and they are closer than the 2's.

Re: My camera keeps going offline

supsue — Wed, 18 Mar 2020 23:58:02 GMT

The upload speed is 10m/s. The thing is another arlo cam still working. The Amazon Cam and other devices are working as well. somehow only that one does not work.

Re: My camera keeps going offline

supsue — Thu, 19 Mar 2020 00:04:12 GMT

Absolutely right. I don't suppose the Internet provider issue. I have other brand cam never got the same problem in the same network.