topic Re: Arlo app notification badge won’t clear in Arlo Pro 3

Arlo app notification badge won’t clear

dazednconfuzd — Sun, 15 Dec 2024 03:00:26 GMT

My wife’s iPhone 16 Pro won’t clear the Arlo app badge notification number. I’ve turned badges off, then rebooted the phone, then turned badges back on several times and it still won’t clear. It’s stuck at 2. I’ve also swiped down from the top of the screen and cleared all the notifications that way also and it won’t clear…🤔

Re: Arlo app notification badge won’t clear

BrookeN — Tue, 17 Dec 2024 19:09:02 GMT

Have your wife log out and log back into the app, if that does not resolve it uninstall and reinstall the app.

Re: Arlo app notification badge won’t clear

dazednconfuzd — Tue, 17 Dec 2024 19:56:26 GMT

The badge notifications went away for some reason so all is well thank you.

Arlo app notification badge won’t clear

audiobrad — Fri, 24 Jan 2025 03:53:17 GMT

I've read previous reports of fixes but my iphone badges won't reset. The badge count in the library for the base also won't reset. I have deleted all videos. I even removed the USB drive from the base and reformatted it. I've reinstalled the app and restarted everything--they simply will not clear.

To make matters worse, I've wasted hours in support chats and a phone call with no resolution. There seems to be difficulty understanding this very simple problem. I've had 3 cases started but no resolution. I've been sent links on "how to view videos" and other irrelevant stuff, but cannot reply to these emails. I'm irritated by the bug, but appalled by the terrible support.

Re: Arlo app notification badge won’t clear

BrookeN — Fri, 24 Jan 2025 16:52:10 GMT

Did you delete the app off fully or just uninstall it? If you just uninstalled it, can you please go into the App Library and delete it from there. After it is deleted restart the iPhone and then add it back from the App Store.

Re: Arlo app notification badge won’t clear

audiobrad — Mon, 27 Jan 2025 21:17:41 GMT

yes, yes, and yes.

Re: Arlo app notification badge won’t clear

BrookeN — Mon, 27 Jan 2025 22:17:29 GMT

@audiobrad I responded on this post. Can you do the steps I outlined here please.

Re: Arlo app notification badge won’t clear

audiobrad — Mon, 27 Jan 2025 22:54:19 GMT

Did you not read what I wrote above? Here it is again:

"I have deleted all videos. I even removed the USB drive from the base and reformatted it. I've reinstalled the app and restarted everything--they simply will not clear."

You then asked if I deleted (not just removed) app, redownloaded it, and restarted my phone. I replied "yes, yes, and yes".

I've been through all this with support and done all this basic stuff a dozen times.

Re: Arlo app notification badge won’t clear

BrookeN — Mon, 27 Jan 2025 22:56:06 GMT

I will let the development team know you are seeing this behavior. I will update you as soon as possible.

Re: Arlo app notification badge won’t clear

audiobrad — Mon, 27 Jan 2025 22:56:53 GMT

Thank you.

Re: Arlo app notification badge won’t clear

audiobrad — Mon, 27 Jan 2025 23:09:46 GMT

Thank you, Brooke, for responding to my posts. I'm upset, and I know it's not your fault. I think it's interesting that you are so responsive here in the community, but the actual support page response is so poor. I don't get it, but appreciate anything you can do, and any advice you may have about how to better access support. I was only able to contact anyone via chat, and had to fight my way through the bot each time to get to a human. And then those dialogues were long and unproductive. They started cases and nothing happened. And those cases don't even show in the support requests section in the app despite having email confirmations (with case numbers) of their existence. I can't imagine where I'd be if I was having a more critical issue.

Re: Arlo app notification badge won’t clear

BrookeN — Tue, 18 Feb 2025 15:16:31 GMT

@audiobrad Hello, hope your day is going well. Are you still seeing the same behavior with your badge counter?

Re: Arlo app notification badge won’t clear

audiobrad — Tue, 18 Feb 2025 17:14:32 GMT

Nothing I tried cleared the badge. Later on I happened to record a video and that apparently reset the badge and it disappeared. Since I don't normally use the recording feature, it took a while to stumble on to this solution. It's all OK for now, but if I start recording videos I'm not sure if the badge will work properly.