topic Re: Feed keeps getting deleted each day in Arlo Pro 3

Feed keeps getting deleted each day

yegget — Mon, 13 Jan 2025 12:34:57 GMT

I have the Arlo floodlight pro 3 and had signed up for the Arlo secure basic plan. It's suppose to have a 30 day video history saved on the cloud. However, the recorded events seems to get deleted everyday automatically. I can only see the events that happen the same day. I've contacted Arlo support multiple time and they can't seem to help. They keep saying that I'm deleting the recordings when I'm clearly not manually deleting every recording everyday. One of the agents even said they'll ask their colleagues and just left the chat without notifying me. The feed is the same on the app as the web browser. I've reinstalled the app and nothing seems to work. At this point I might just have to switch to Ring or something since Arlo seems to be a disappointment.

Re: Feed keeps getting deleted each day

StephenB — Mon, 13 Jan 2025 12:41:00 GMT

Have you tried using the calendar icon, and see if you can select a day in the past?

Re: Feed keeps getting deleted each day

ShayneS — Thu, 16 Jan 2025 16:33:14 GMT

Hi @yegget

Thank you for bringing this to my attention, are you still experiencing this symptom? If so, I will gladly escalate this to the appropriate team to further investigate this.