topic Re: Arlo Support - net able to get phone call back in Arlo Pro 3

Arlo Support - net able to get phone call back

Miltonavich — Sat, 21 Dec 2024 16:46:49 GMT

I am beyond frustrated because I have tried to contact phone support at least 10 times about 2 of my 4 cameras constantly going off-line. I give them my phone #b ut never receive a call. My phone works and ringer is on. 5 minutes later, I receive an email from Arlo saying that they tried to call but I didn't answer. I have tried to use the online support but it must be a computer generated response and never comes close to answering my question.

Has anyone else had this trouble with them trying to all but you not actually receiving the call?

I really would like a phone # where I can call them but I cannot find one anywhere.

Re: Arlo Support - net able to get phone call back

78rm400c — Sun, 22 Dec 2024 00:47:16 GMT

I’ve never had to call them but I definitely feel for you. Odds are they’ll tell you to turn it off and then on again and see if it helps.

This seems to be a trending issue with these cameras and the posts I’ve read really have no definitive answers. Most say that the problem just eventually stopped.

Re: Arlo Support - net able to get phone call back

JamesC — Mon, 23 Dec 2024 19:54:55 GMT

If the cameras are constantly dropping offline, this is likely an issue caused by interference or the cameras location.

Take a look here for positioning tips: https://kb.arlo.com/37/Arlo-Camera-Placement-Tips#:~:text=Elevate%20your%20camera.,manual%20for%20placement%20height%20tips.

If you'd like to contact support to further investigate the issue, be sure to use the mobile app under Settings > Support.