topic Re: Can't re add my 1 camera to Arlo Smart in Arlo Pro 3

Can't re add my 1 camera to Arlo Smart

ejjs — Sun, 15 Mar 2020 22:45:34 GMT

Hi,

So I had to remove a camera because it just would not connect to my base station. I re added it, and all of a sudden started receiving multiple notifications, saw it was off Arlo Smart. Tried to re add it, only to be told that user is not enrolled in a plan or smart features not enabled on requested device. My plan expires November 2020, but now I'm routed through to purchase some new plan? Wtf?

Re: Can't re add my 1 camera to Arlo Smart

JamesC — Mon, 16 Mar 2020 21:52:22 GMT

ejjs,

If possible, please provide a screenshot of the error message you're seeing. This will help us better understand the issue you're experiecing.

JamesC

Re: Can't re add my 1 camera to Arlo Smart

ejjs — Mon, 16 Mar 2020 21:56:47 GMT

Sure 🙂 See attached

Re: Can't re add my 1 camera to Arlo Smart

ejjs — Wed, 18 Mar 2020 23:11:06 GMT

Any news on this?

Also, my Arlo 3's are worse than the 2's and 1's I have.

See attached pic, what I get constantly (3's offline or timing out). Now if I go through the annoyance of removing device and re adding when rebooting/re syncing/praying to the gods doesn't work, smart is gone, then I have a camera activating whenever the wind blows which I then may as well throw in the bin. Network is fine.

Re: Can't re add my 1 camera to Arlo Smart

JamesC — Thu, 19 Mar 2020 16:24:45 GMT

ejjs,

I've sent this information over to the development team, it's being investigated. I will provide an update once I have more information.

JamesC

Re: Can't re add my 1 camera to Arlo Smart

dcfox1 — Thu, 19 Mar 2020 21:07:28 GMT

I just set up 3 new pro three to replace my pro 2's. On My portal web page it says no cameras connected to 3 month trial of smart but on my phone it does and I have the options to adjust settings. Why is that. I removed my pro 2 and are on a different hub.