topic Re: Connecting VMB4540 to Homekit in Arlo Pro 3

Connecting VMB4540 to Homekit

kirktrue — Sat, 09 Nov 2024 07:35:38 GMT

Hi Arlo folks!

I recently changed my home Wifi and I'm unable to connect my Arlo base station (VMB4540) to HomeKit. I am using the app, select the base station, and click "HomeKit" but it just stays stuck on the "Discovering your device. Please wait." screen forever.

I've gone through https://kb.arlo.com/000062688/How-to-troubleshoot-Apple-HomeKit-issues-for-Arlo-devices but it has not fixed anything 😞

I read about some token reset process on various forums, but I'm not sure if that's what's needed, and if so, how to start the process.

Thanks!

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 11 Nov 2024 16:31:42 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

:How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

kirktrue — Mon, 11 Nov 2024 20:31:22 GMT

Thank you! That worked perfectly!

Re: Connecting VMB4540 to Homekit

kitora — Mon, 25 Nov 2024 19:29:25 GMT

Can you provide the same for me? Just bought a 4540 and I have the same issue.

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 25 Nov 2024 20:47:07 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

kitora — Mon, 25 Nov 2024 21:28:40 GMT

That worked. Thanks!

Re: Connecting VMB4540 to Homekit

Jmorreale22 — Wed, 27 Nov 2024 19:09:34 GMT

Could you do the same for me please?

Re: Connecting VMB4540 to Homekit

reckless-ranch — Thu, 28 Nov 2024 20:59:53 GMT

I need a token reset as well, please.

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 02 Dec 2024 19:19:39 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

reckless-ranch — Mon, 02 Dec 2024 21:24:11 GMT

That fixed it. Thank you very much!

Re: Connecting VMB4540 to Homekit

casadurso — Sun, 08 Dec 2024 16:39:29 GMT

I seem to be in the same situation with the “Discovering your device. Please wait” with the spinning Devices found icon. Can you send a token?

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 09 Dec 2024 17:03:30 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

Defaultuser — Fri, 13 Dec 2024 03:41:38 GMT

Hi can I please get a token reset sent as well?

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 16 Dec 2024 22:03:39 GMT

I sure can. I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

Jascyl — Mon, 13 Jan 2025 14:47:50 GMT

I have the same problem after changing to another broadband company with a new router. Could you send me a rest token so that I could try to connect my VMB4540 to homekit.

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 13 Jan 2025 17:32:32 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit

Chia305 — Sun, 09 Feb 2025 15:50:38 GMT

Hello can I request a token reset please. Thank you

Re: Connecting VMB4540 to Homekit

BrookeN — Mon, 10 Feb 2025 17:32:43 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184