topic Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message. in Arlo Pro 3

Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

n31lp — Fri, 01 Nov 2024 10:51:20 GMT

Hi Arlo Team,

I am trying to set up HomeKit using my iPhone on my Base station and i'm stuck at the 'Discovering your device. Please wait' message.

To diagnose I have:

Confirmed all firmware is up to date

Reinstalled the app, and have checked permissions to Home Data

Restarted the base station with a power out/in cycle.

Looking at previous messages on here, do you need to send a token to my device?

Thanks!

Neil.

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

BrookeN — Fri, 01 Nov 2024 13:54:47 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

Rammie — Sun, 01 Dec 2024 02:33:26 GMT

I have the same issue. Could you also reset my token?

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

Rammie — Tue, 03 Dec 2024 10:22:44 GMT

Anybody?

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

BrookeN — Tue, 03 Dec 2024 17:10:09 GMT

I do not see a basestation on the account to reset the token for. Can you send me a dm with the serial number or the email address account associated with the account you are needing the homekit token reset.

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

Rammie — Tue, 03 Dec 2024 23:39:34 GMT

Sent 😊

Re: Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

BrookeN — Wed, 04 Dec 2024 15:21:15 GMT

I responded to the DM.