topic Re: Arlo Pro 3: Cannot Disable Microphone in Arlo Pro 3

Arlo Pro 3: Cannot Disable Microphone

MrBluesky — Fri, 01 Nov 2019 19:30:16 GMT

I have the problem that the device is still recording and sending audio to the cloud, despite being disabled in the settings of the camera.

I tried changing the settings in Android and Web, but both don't do anything.

Anyone has a solution? Is this a bug?

Re: Arlo Pro 3: Cannot Disable Microphone

JamesC — Fri, 01 Nov 2019 19:47:42 GMT

MrBluesky,

What settings are you referring to?

To disable audio, the microphone on the camera must be turned off. This can be found in the app under Settings > My Devices > select your Pro 3 camera > Audio Settings > Microphone toggle off

JamesC

Re: Arlo Pro 3: Cannot Disable Microphone

michaelkenward — Sat, 02 Nov 2019 17:47:17 GMT

@MrBluesky wrote:

I have the problem that the device is still recording and sending audio to the cloud, despite being disabled in the settings of the camera.

There is a difference between using audio triggers to initiate a rule (If Audio is detected) and using the audio on the device itself.

Do you have a mode that has audio triggers?

Re: Arlo Pro 3: Cannot Disable Microphone

MrBluesky — Sat, 09 Nov 2019 17:18:07 GMT

Hi JamesC

Thank you

To more precise, in the DVR Modus, where the camera is always recording, can this be diabled too?

The setting you mention does disable it in the armed mode caught moments in the library

Re: Arlo Pro 3: Cannot Disable Microphone

StephenB — Sat, 09 Nov 2019 19:21:53 GMT

@MrBluesky wrote:

Hi JamesC

Thank you

To more precise, in the DVR Modus, where the camera is always recording, can this be diabled too?

The setting you mention does disable it in the armed mode caught moments in the library

@JamesC 's settings should disable audio in all modes (and in live streaming). If it doesn't, then IMO it is a serious bug - in some situations it's legally important that audio be completely disabled.

Re: Arlo Pro 3: Cannot Disable Microphone

MrBluesky — Sat, 09 Nov 2019 19:30:51 GMT

Hi James

I will check again when I'm back home and give you feedback.

Re: Arlo Pro 3: Cannot Disable Microphone

MrBluesky — Sat, 09 Nov 2019 20:38:01 GMT

Hi Steven

I checked. It is as follows:

Camera is connected to the power and has DVR enabled. Audio and Mic is turned off

-> sound is recorded and played in live mode, in timeline and Library

Camera is NOT connected to the power and therefore DVR is disabled (but not turned off in options.) Audio and Mic is turned off

-> sound is NOT recorded and played in live mode and Library

So it seems that there is a issue with the DVR mode. In both modes I get a warning on android (when I try to enable the mic), that both are turned off, so the settings are set properly.

Hardware: H9, Firmware 1.060.10.12_358_e212922

Re: Arlo Pro 3: Cannot Disable Microphone

StephenB — Sat, 09 Nov 2019 21:16:50 GMT

@MrBluesky wrote:
I checked. It is as follows:

Camera is connected to the power and has DVR enabled. Audio and Mic is turned off

-> sound is recorded and played in live mode, in timeline and Library

Camera is NOT connected to the power and therefore DVR is disabled (but not turned off in options.) Audio and Mic is turned off

-> sound is NOT recorded and played in live mode and Library

This sounds like a bug to me. BTW, I am thinking you mean CVR (continuous video recording). when you say "DVR mode".

@JamesC - can you escalate?

Re: Arlo Pro 3: Cannot Disable Microphone

JamesC — Mon, 11 Nov 2019 18:33:30 GMT

I've tested this as you describe and could not reproduce audio being recording in the timeline for CVR, library recordings, or live streams when the mic is disabled in camera settings.

Reboot your SmartHub and check again to be sure the mic is disabled in your camera settings.

JamesC

Re: Arlo Pro 3: Cannot Disable Microphone

MrBluesky — Thu, 14 Nov 2019 18:20:05 GMT

James,

I rebooted the basestation, removed the batteries from the cameras, still the same.

Re: Arlo Pro 3: Cannot Disable Microphone

JamesC — Tue, 19 Nov 2019 23:08:27 GMT

This has been escalated to the development team for further investigation. I will provide an update when I have more information.

JamesC

Re: Arlo Pro 3: Cannot Disable Microphone

StanWfromNC — Thu, 20 Feb 2020 21:57:03 GMT

Is there any resolution to this issue?

Re: Arlo Pro 3: Cannot Disable Microphone

petevec — Sat, 14 Mar 2020 13:06:06 GMT

Unable to disable microphone audio function using Arlo app or Arlo web-based. The update firmware March 2020 and up-to-date firmware on app no avail.

Re: Arlo Pro 3: Cannot Disable Microphone

petevec — Sat, 14 Mar 2020 13:07:53 GMT

Disabled microphone function still recording audio Arlo Pro 3

Re: Arlo Pro 3: Cannot Disable Microphone

Jasta — Wed, 25 Mar 2020 08:31:47 GMT

Same here! The mic can be turned off in audio settings of the camera but still sound is recorded and uploaded to the cloud. This is a serious data privacy issue that needs immediate correction!!

Re: Arlo Pro 3: Cannot Disable Microphone

michaelkenward — Wed, 25 Mar 2020 09:59:36 GMT

@Jasta wrote:
The mic can be turned off in audio settings of the camera but still sound is recorded and uploaded to the cloud.

Turning off the microphone in audio settings does not disable recordings triggered by sounds.

Check also that your rules are not set up so that cameras Record video when Audio is detected.

From your description it isn't clear to me if you have done that.

Re: Arlo Pro 3: Cannot Disable Microphone

Jasta — Wed, 25 Mar 2020 21:35:54 GMT

Valid question, thanks! However, audio detection is turned off. Still sound is recorded. This definitely looks like a bug. Can you please fix it?

If it helps, I am available for a phone call..

Re: Arlo Pro 3: Cannot Disable Microphone

michaelkenward — Wed, 25 Mar 2020 21:48:58 GMT

@Jasta wrote:

Can you please fix it?

No. Please read my messages in their entirety.

By all means tell me how I can make my status even more obvious.

In essence, this place is mostly user to user. There are other places for official support.

Re: Arlo Pro 3: Cannot Disable Microphone

Jasta — Thu, 26 Mar 2020 16:08:22 GMT

I am sorry, I have missed this point! Your message sounded so professional 🙂
But I have seen some Community Managers here.. maybe they can help. I will also contact the official support staff.

Re: Arlo Pro 3: Cannot Disable Microphone

petevec — Tue, 31 Mar 2020 16:20:45 GMT

Problem solved. Initially was unable to disable audio feature on Arlo Pro 3. Previous solution was to tape over microphone hole. Reinstall Arlo app working as intended.