topic Re: Camera Recording Only 1 s after Fw Update (1.080.14) in Arlo Pro 3

Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Sat, 26 Oct 2024 00:32:20 GMT

About a week after Arlo pushed Fw 1.080.14 to my Pro 3 camera, it started recording videos no longer than 1 s. I have restarted the SmartHub, removed the camera battery, reprovisioned the camera, and it still records no more than 1 s when triggered. It did not do this 48 hr ago. My other 2 cameras on Fw 1.080.14 are operating OK; they they just updated yesterday, which is when this camera started to have this issue. Given the Fw update issue I and others have had, I am distrusting this Fw update.

Other than the canned "just remove and re-add the camera" catch-all, any advice?

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

StephenB — Sat, 26 Oct 2024 12:49:52 GMT

@DJArlo wrote:

Other than the canned "just remove and re-add the camera" catch-all, any advice?

I'd do the hardware reset

remove the camera
open the housing and press the sync button until the LED flashes amber (~15 sec)
add the camera back

Re: Camera Recording Only 1 s after Fw Update (1.080.14.1)

DJArlo — Sat, 26 Oct 2024 15:24:56 GMT

Thanks for feedback.
(1) Reasoning behind that approach?

(2) I have a dozen modes and some settings involving this camera (used while camera was working properly). Will these "hardware reset" steps remove the modes and settings?

Re: Camera Recording Only 1 s after Fw Update (1.080.14.1)

DJArlo — Sat, 26 Oct 2024 19:24:15 GMT

Per (2),

How do I remove a device from my Arlo account?

"WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings."

So I need an alternate solution.

Re: Camera Recording Only 1 s after Fw Update (1.080.14.1)

StephenB — Sat, 26 Oct 2024 19:32:55 GMT

@DJArlo wrote:

"WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings."

So I need an alternate solution.

And setting the camera back to the out-of-the-box state is exactly what I am recommending. Though I prefer the hardware reset (holding down sync) when something is wrong, just to be certain that the camera setup is completely cleared out.

Why is this a problem? There aren't that many settings, and a subscription (if you have one) will not be affected.

Re: Camera Recording Only 1 s after Fw Update (1.080.14.1)

DJArlo — Sat, 26 Oct 2024 20:02:51 GMT

As I posted, I don't want to lose all of my Modes tied to this camera. Those modes involve other cameras as well. The Video Settings are dialed in, and it would be a pain, to replace those, too.

Re: Camera Recording Only 1 s after Fw Update (1.080.14.1)

StephenB — Sat, 26 Oct 2024 22:12:04 GMT

@DJArlo wrote:

As I posted, I don't want to lose all of my Modes tied to this camera. Those modes involve other cameras as well. The Video Settings are dialed in, and it would be a pain, to replace those, too.

Cameras are tied to the modes, not the other way around. You would need to check the modes.

Though I agree it is a PITA, starting fresh is I think the next thing to try.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Mon, 28 Oct 2024 22:30:45 GMT

I removed via the app, then added via the app. I did not reset it by holding the sync button (could not get amber lights). Now the camera records more than 1 s, but it seems it won't record more than 10 s. No, I don't have a Rule with a 10 s limit. Since all my custom settings were wiped out, it may take me some time to get back to "normal" and then determine if another remove/reset is needed.

Modes: I named the camera as it was before, and fortunately the Modes did not get removed, despite what the KB article stated.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

StephenB — Mon, 28 Oct 2024 23:38:45 GMT

@DJArlo wrote:

I did not reset it by holding the sync button (could not get amber lights).

How long did you hold down the button?

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Tue, 29 Oct 2024 00:05:25 GMT

I depressed the camera sync button (near the charging terminals) for ~15 s. I tried multiple times. Only blue light blinking resulted.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

StephenB — Tue, 29 Oct 2024 11:53:13 GMT

@DJArlo wrote:

I depressed the camera sync button (near the charging terminals) for ~15 s. I tried multiple times. Only blue light blinking resulted.

Not sure what you mean by "near the charging terminals". The sync button is inside the camera housing.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Tue, 29 Oct 2024 23:19:47 GMT

...near the charging terminals.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

StephenB — Wed, 30 Oct 2024 17:55:27 GMT

@DJArlo wrote:

...near the charging terminals.

Yes, that is the correct control

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Sat, 02 Nov 2024 16:26:07 GMT

Camera still records *mostly* in 10 s segments. Example: if motion is there for 40 s, then I get four 10 s recordings. Sporadically, I get recordings that >10 s. New abnormal behavior; better than 1 s segments before I removed/added, but unresolved.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

ShayneS — Mon, 04 Nov 2024 19:42:42 GMT

@DJArlo

Does the same info for recording length/segments show on the web portal?

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

DJArlo — Tue, 05 Nov 2024 01:19:43 GMT

No, because at the moment the web portal does not show any recordings. Only the app is capable of showing local recordings?

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

StephenB — Tue, 05 Nov 2024 01:42:01 GMT

@DJArlo wrote:

Only the app is capable of showing local recordings?

Correct. that is one of many restrictions in direct access to local storage.

Re: Camera Recording Only 1 s after Fw Update (1.080.14)

ShayneS — Tue, 05 Nov 2024 18:22:13 GMT

@DJArlo

I see, so this is regarding local storage and not cloud storage, Have you tried formatting the drive? May I ask which troubleshooting steps you have tried so far regarding local storage?