topic Re: VMB 4540 w/Pro 3 cameras in Arlo Pro 3

VMB 4540 w/Pro 3 cameras

BigGuy52 — Mon, 28 Oct 2024 14:58:59 GMT

More related to VMB4540 but since there isn't a forum . . .

I have 2 Pro 3's and a VMB4540 Hub. I move the system seasonally from my summer home to my main home. Since the last move in early October I am unable to connect my hub to my home network. After many tries, including assuring the 4540 and my smart phone was connected to my network (they both were), I deleted the 4540 figuring I could re install it. I can't! Neither my phone or my PC (PC is hard wired to a mesh hub on the same network as the 4540 is hard wired to and I can see the 4540 on the network) can re install the Hub.

Do I have any good options?

Re: VMB 4540 w/Pro 3 cameras

StephenB — Mon, 28 Oct 2024 16:36:57 GMT

Did you try a paper-clip reset of the smarthub?

Re: VMB 4540 w/Pro 3 cameras

jguerdat — Mon, 28 Oct 2024 17:21:42 GMT

Any chance you have a VPN enabled? What is the hub's LED showing?

Re: VMB 4540 w/Pro 3 cameras

BigGuy50 — Mon, 28 Oct 2024 20:44:58 GMT

Sorry for the new user name. I couldn't log in with my previous one for username password reasons.

Problem solved. Did 2 things. 1) I connected the HUB to my network through the main mesh unit and, 2) I used the paperclip reset. All good now accept for trying to figure out my old log in to this site. I am horrible with username/passwords

StephenB - Thank you for the response. That was my plan originally but, I had forgotten my password, and the password reset on the app asks for your old password. I didn't want to do a factory reset until I made sure I could log in. At that point I had totally forgotten that I could log thru the web.

jguerdat - I don't have VPN.

Thanks to both of you for your help.