topic Re: offline in Arlo Pro 3

offline

Schdlera — Sat, 26 Oct 2024 11:14:19 GMT

Several of my cameras are “offline”. I can’t figure out how to hook them back into the base station

Re: offline

TomMac — Sat, 26 Oct 2024 13:22:08 GMT

What have you tried ?

Usually, it would just require re-sync'ing the cameras.

Re: offline

jguerdat — Sat, 26 Oct 2024 14:32:36 GMT

Check out post 5 on this thread:

https://community.arlo.com/t5/Arlo-Pro-3/Arlo-Pro-3-going-offline-server-outage-currently/m-p/2424171/highlight/true#M16679

Re: offline

JamesC — Mon, 28 Oct 2024 21:00:17 GMT

If you're experiencing your Pro 3 camera showing offline follow these steps to recover the device:

1.) Power cycle the SmartHub (detach both the ethernet cable and power cable, wait 1 minute before plugging in the ethernet cable first, and power cable second).
2.) Make sure the Pro 3 cameras are blinking blue LED, if not, press the sync button for 1-2 seconds and release for the LED to start blinking.
3.) Start the onboarding process by going through the add a device (Pro 3) and follow the flow until it connects.

If you're still experiencing an issue, make sure the camera is fully charged and factory reset following these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

After the reset is complete, follow steps 2 and 3 to re-onboard.

JamesC