topic Re: Multiple Pro 3 Cameras Bricked in Arlo Pro 3

Multiple Pro 3 Cameras Bricked

CatsAreHome — Sun, 20 Oct 2024 15:23:00 GMT

We had our two Arlo Pro 3 Cameras bricked it appears by the most recent firmware update (from September 25, 2024). The cameras stopped working at the same time and the hardware won’t come to life.

We have tried all published methods to reset them including fresh batteries, leaving batteries out for some time, holding down sync button, etc.

Trying to find options to bring them back to life. There are reports over time of similar but don’t know how widespread it is with the recent firmware updates Arlo released.

Any/all guidance greatly appreciated!

Re: Multiple Pro 3 Cameras Bricked

jguerdat — Sun, 20 Oct 2024 15:28:08 GMT

Have you tried this procedure fully?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

What have you tried and what do you see?

Re: Multiple Pro 3 Cameras Bricked

DJArlo — Mon, 21 Oct 2024 15:36:47 GMT

2 of my 3 went offline Oct 18/19. Did u check the firmware versions? My offline cameras are on 1.060.13.0_23_19c4503 firmware (2023). My online camera is on the recent 1.080.14.1_4_85e8c22 firmware (2024). My SmartHub is at 1.25.1.0_1687. I've power cycled, restarted, etc. Still offline. One related post mentioned that removing the device makes it worse, so I'm not doing that yet. Recent Fw updates are a mere coincidence? I'm confident Arlo Fw push caused the issue, so hoping they fix it b4 we do more damage by making more changes.

Re: Multiple Pro 3 Cameras Bricked

JamesC — Wed, 23 Oct 2024 18:31:56 GMT

If you're experiencing your Pro 3 camera showing offline follow these steps to recover the device:

1.) Power cycle the SmartHub (detach both the ethernet cable and power cable, wait 1 minute before plugging in the ethernet cable first, and power cable second).
2.) Make sure the Pro 3 cameras are blinking blue LED, if not, press the sync button for 1-2 seconds and release for the LED to start blinking.
3.) Start the onboarding process by going through the add a device (Pro 3) and follow the flow until it connects.

If you're still experiencing an issue, make sure the camera is fully charged and factory reset following these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

After the reset is complete, follow steps 2 and 3 to re-onboard.

JamesC

Re: Multiple Pro 3 Cameras Bricked

CatsAreHome — Wed, 23 Oct 2024 22:22:25 GMT

John, thank you. The problem is NOT the hub, rather it is the camera hardware. The 2 cameras died at the exactly the same time and won’t boot (ie no lights). I have tried the factory reset of the camera and other components but with no results. Any suggestions welcomed! Best, Paul

Re: Multiple Pro 3 Cameras Bricked

Max06 — Thu, 24 Oct 2024 13:04:40 GMT

bonjour Impossible de reconnecter une de mes 4 cameras malgré la procédure indiquée répétée plusieurs fois la base ne la trouve plus même réinstallé Ou trouver une camera seule de remplacement sans être obligé de racheter 2 cameras

Re: Multiple Pro 3 Cameras Bricked

Rstinnett — Sat, 26 Oct 2024 21:38:18 GMT

Same issue here, woke up Saturday 10/19/2024 to issues with two of three cameras experiencing issues. After days of troubleshooting, resetting to factory and hours online with support I still have one camera that is having issues. It is connected to my smarthum but it thinks it needs a firmware update to 1.080.14.1_4_85e8c22 but every attempt to update has failed with either Error code: 4208 or 4209.

I have moved the smart hub outside my network and connected it directly to my internet providers fiber handoff. With 300Mbps up and down dedicated to the smart hub and the camera on the table next to it there is no “bandwidth” issue.

I think that the camera already installed (wholly or partially) installed the update but Arlo’s servers think otherwise.

I have an open ticket where the agent reported: “After our chat session, I will consult this case with the team internally. We will reach out to you via email for the updates after the consultation.”

im stuck waiting on Arlo for a fix on a camera that is online but is stuck in a “Firmware update is available.” loop.

Re: Multiple Pro 3 Cameras Bricked

DJArlo — Sun, 27 Oct 2024 01:16:11 GMT

Have you tried adding the cameras as if they were new devices (without removing them)? That is essentially what JamesC suggested above. That finally got the Fw full updated and cameras ONLINE for me. (A different issue remains after update, though.)