topic Re: Sydney in Arlo Pro 3

Pro3 problem with local storage videos running for a couple seconds then freezing

Sandy_123 — Tue, 15 Oct 2024 21:50:09 GMT

I have four Arlo Pro 3 cameras.

Recently I had a problem with viewing recorded videos from my local storage. The video runs for couple of seconds and then gets frozen. I can hear the recording but video gets paused.

How can I fix this issue?

Re: Sydney

StephenB — Mon, 14 Oct 2024 13:19:58 GMT

@Sandy_123 wrote:

I have four Arlo Pro 3 cameras.

Recently I had a problem with viewing recorded videos from my local storage. The video runs for couple of seconds and then gets frozen. I can hear the recording but video gets paused.

How can I fix this issue?

This can happen when there is an error (or packet loss) in the video bitstream.

Is this happening with all your cameras? Or only one?

Re: Sydney

Sandy_123 — Tue, 22 Oct 2024 11:16:24 GMT

This was happening to all cameras. After rebooting all the cameras the problem was solved with the help from Arlo tech team.