topic Re: Login problem on an android device in Arlo Pro 3

Login problem on an android device

Tb51 — Thu, 03 Oct 2024 07:53:22 GMT

In the past couple of weeks I'm having a problem logging into my arlo account.

I reset the password twice already, and re-installed the app, but nothing helped.

I think that I have a problem with the 2fa, but I'm not receiving any email after trying to log in.

Any thoughts?

BrookeN — Fri, 04 Oct 2024 14:51:22 GMT

Can you try another method for the 2FA? It should give you that option, can you try that and let me know if it works.

Tb51 — Thu, 10 Oct 2024 08:57:21 GMT

How can I switch to a different method? I can't even access the app...

BrookeN — Thu, 10 Oct 2024 15:13:08 GMT

I have reached out to support regarding you being locked out of the account. They will be reaching out to you as soon as possible.