topic Re: STILL CANNOT LOG IN OR CANCEL!!!!!!!!!!!!! in Arlo Pro 3

Arlo 3 - VMS4240P - cannot login

purdue92 — Tue, 26 Sep 2023 18:10:07 GMT

We are using this in our business and changed e-mail domains. In addition, the phone that was registered for push notifications is no longer in service. We cannot use my.arlo.com to make any changes. If we cannot solve this, I will have to report the $47.98 I am paying every month as fraudulent so I can get rid of the service. I tried live chat but it said I don't have an agreement

Re: Arlo 3 - VMS4240P - cannot login

JamesC — Thu, 28 Sep 2023 00:31:39 GMT

purdue92,

You should still be able to log in to your Arlo account using the existing email and password. After logging in, you can change the email address associated with the account by following these instructions: https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

JamesC

Re: Arlo 3 - VMS4240P - cannot login

StephenB — Thu, 28 Sep 2023 11:53:26 GMT

@JamesC wrote:

You should still be able to log in to your Arlo account using the existing email and password.

Maybe not - 2 factor authentication might not be possible if the emails can't be accessed and the primary phone is no longer in service.

Re: Arlo 3 - VMS4240P - cannot login

purdue92 — Fri, 27 Sep 2024 20:36:48 GMT

So the solution to changing your email address is to login to change it. BUT CAN'T LOGIN IF THE EMAIL ADDRESS FROM WHICH YOU WANT TO CHANGE IS NOT ACTIVE. I STILL HAVE NO ACCESS BECAUSE I CANNOT LOGIN. TWO FACTOR AUTHENTICATION IS REQUIRED AND THE EMAIL ADDRESS ASSOCIATED WITH THIS ACCOUNT HAVE BEEN UNUSABLE FOR OVER 2 YEARS. I AM PAYING OVER AND OVER FOR SOMETHING I CANNOT USE OR CANNOT SPEAK TO A HUMAN ABOUT. FOR ALL YOU WHO SAY DISPUTE YOUR CARD, WELL ARLO IS VERY GOOD ABOUT RESPONDING TO AMEX BUT NOT ITS CUSTOMERS.

Re: STILL CANNOT LOG IN OR CANCEL!!!!!!!!!!!!!

JamesC — Thu, 26 Sep 2024 22:54:02 GMT

purdue92,

I've escalated your concerns to the care team for further review. An agent will reach out to you with more information as soon as possible.

JamesC

Re: STILL CANNOT LOG IN OR CANCEL!!!!!!!!!!!!!

StephenB — Fri, 27 Sep 2024 20:24:34 GMT

@purdue92 wrote:

Arlo Community sent this message to xxx
You are receiving this email because a new message matches your subscription to a topic.

To control which emails we send you please manage your subscription & notification settings or unsubscribe.

Please do not reply to this automated message.

Not the best idea to post your email address. You might ask the mods to redact it.

This message is unrelated to your main problem, it is coming from the Arlo forum software, and not your Arlo account.