https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-battery-not-charging/m-p/2419926#M16527 <P>When I purchased my Pro 3 I also purchased the charging cable so my unit is ALWAYS connected.&nbsp; The battery is at zero (0).&nbsp;<BR />I have checked the power supply.&nbsp; It is fine.&nbsp; I have cleaned the terminals, both inside and out. They are fine.&nbsp; The battery still doesn't charge.</P><P>I would like to speak to a person or connect with e-mail to resolve this problem.&nbsp; My account is being charged faithfully but my Pro 3 battery isn't.&nbsp;</P> Thu, 26 Sep 2024 12:31:18 GMT G8rdavid 2024-09-26T12:31:18Z https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-battery-not-charging/m-p/2419926#M16527 <P>When I purchased my Pro 3 I also purchased the charging cable so my unit is ALWAYS connected.&nbsp; The battery is at zero (0).&nbsp;<BR />I have checked the power supply.&nbsp; It is fine.&nbsp; I have cleaned the terminals, both inside and out. They are fine.&nbsp; The battery still doesn't charge.</P><P>I would like to speak to a person or connect with e-mail to resolve this problem.&nbsp; My account is being charged faithfully but my Pro 3 battery isn't.&nbsp;</P> Thu, 26 Sep 2024 12:31:18 GMT https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-battery-not-charging/m-p/2419926#M16527 G8rdavid 2024-09-26T12:31:18Z https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-battery-not-charging/m-p/2419944#M16528 <P>Use the app to go to Settings, Support and choose your camera. Scroll down to Contacts to talk to official support.</P> <P>&nbsp;</P> <P>WHen plugged in, does the battery icon show a lightning bolt through it? If not, you may need to clean the contacts with isopropyl alcohol. You could also check the charger output with a voltmeter to ensure it's working.</P> Thu, 26 Sep 2024 13:36:33 GMT https://community.arlo.com/t5/Arlo-Pro-3/Pro-3-battery-not-charging/m-p/2419944#M16528 jguerdat 2024-09-26T13:36:33Z