topic Re: Pro3 sync issue in Arlo Pro 3

Pro3 sync issue

Retired_Member — Tue, 24 Sep 2024 16:48:40 GMT

Cannot sync cameras to base,tried resetting, manual sync,nothing works, I had to factory reset the base before that would register. I did see the cameras working when I bought the used system.

Re: Pro3 sync issue

jguerdat — Wed, 25 Sep 2024 19:41:48 GMT

That sounds like the original owner never removed all devices (or at least that camera) from his account when you bought it used. You can't set up a camera that's already set up so contact him to remove it from his account.

Re: Pro3 sync issue

Retired_Member — Fri, 27 Sep 2024 09:04:31 GMT

Thanks,but I was of the understanding that when the account has been deleted and cameras and hub had been factory reset they were unregistered and I know the seller deleted his account. So if that's the case then I've got units that will never work.

Re: Pro3 sync issue

jguerdat — Fri, 27 Sep 2024 12:49:02 GMT

That should, in fact, be true. @JamesC , @ShayneS , @BrookeN , any suggestions?