topic System has changed its status from Arm Away to Standby by itself in Arlo Pro 3

System has changed its status from Arm Away to Standby by itself

bipsvic — Thu, 12 Sep 2024 21:34:27 GMT

Recently I have found my system has changed its status from Arm Away to Standby without my intervention. The Feed records me having armed the system, but there is no record of the change to Standby. How do I correct this fault with the system?

Re: System has changed its status from Arm Away to Standby by itself

ShayneS — Thu, 12 Sep 2024 21:34:47 GMT

Hi @bipsvic

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: System has changed its status from Arm Away to Standby by itself

bipsvic — Thu, 12 Sep 2024 22:46:36 GMT

Tried switching the system off and then restarting. The problem does not happen every time. It has only happened a few times recently and I am not sure if this is because of a brief power outage or some other cause.

Re: System has changed its status from Arm Away to Standby by itself

ShayneS — Fri, 13 Sep 2024 20:29:34 GMT

Does this occur with an Android or iOS device?

Re: System has changed its status from Arm Away to Standby by itself

bipsvic — Fri, 13 Sep 2024 22:27:07 GMT

I am using an Apple iPhone8

Re: System has changed its status from Arm Away to Standby by itself

ShayneS — Mon, 16 Sep 2024 20:46:16 GMT

bipsvic,

If possible the development team would like to investigate this further. Would you mind sending in a diagnostic log? You can retrieve these logs by:

1. Login to your app
2. try to replicate the issue or send after you notice the issue occurred with the modes (please provide a timestamp) of occurrence.
3. After replicating, immediately tap your Profile icon in the top left
4. Tap the "Settings" 3 times at the top
5. send the logs to AskArlo@arlo.com,subject line attention ShayneS/15666766

After i've received the logs i'll get these over to the development team for analysis.

Thank you!