topic Arlo Smart Subscription Issue After Door Bell Trial Expiration in Arlo Pro 3

Can't Move Cameras To Smart Premier Account

GarretBryl — Mon, 06 Jan 2020 20:20:15 GMT

I have 9 Pro 3 cameras and the Smart Premier account. Three of the cameras were on trial subscriptions that have run out but the online tools won't allow me to add the three cameras to the account (supposed to support up to 10). I have tried dragging them to a slot in the "manage cameras" online utility. It shows "wait" but then nothing is accomplished. Any ideas?

Re: Can't Move Cameras To Smart Premier Account

JamesC — Wed, 08 Jan 2020 20:56:22 GMT

GarretBryl,

We've opened and escalated a ticket on this issue to the development team. I will provide an update when we have more information.

JamesC

Re: Can't Move Cameras To Smart Premier Account

bryanlyle — Fri, 17 Jan 2020 12:18:20 GMT

Any update on this? I have several Arlo Pro's that I can't add to my Arlo Smart Premier plan. The only camera that shows up is the Arlo Pro 3. If I try and drag any of the Pro's, they won't move.

Arlo Smart Subscription Issue After Door Bell Trial Expiration

wooj001 — Sat, 07 Mar 2020 12:50:44 GMT

My Arlo Smart Premier subscription won't allow me to Add - Back my existing 6 cameras after the 3-month Arlo Video doorbell Arlo Smart trial ended. I still have my plan, but it only supports the video doorbell. According to Arlo, my six cameras Do Not have a plan, and it won't allow me to drag it back to include it as part of my plan.

Help.

Re: Arlo Smart Subscription Issue After Door Bell Trial Expiration

Phoney49 — Sat, 07 Mar 2020 15:22:14 GMT

I have the same issue, only with an Pro 3 3 month subscription that ended this week. It is now the only camera receiving Smart Notifications??? I cannot add my other 3 cameras even though it says I have the option to add up to 10???
In the Smart Notification section, all 4 cameras are active. In the subscription section, only 1.

Re: Arlo Smart Subscription Issue After Door Bell Trial Expiration

Phoney49 — Sat, 07 Mar 2020 15:57:09 GMT

Fortunately I seem to be getting Smart Notifications anyway.

Re: Can't Move Cameras To Smart Premier Account

JamesC — Wed, 01 Apr 2020 17:06:06 GMT

bryanlyle,

There were same changes made that should alleviate issues with managing active cameras within subscription plans. Are you still experiencing this behavior?

JamesC

Re: Can't Move Cameras To Smart Premier Account

dcfox1 — Wed, 01 Apr 2020 17:49:25 GMT

I still do but just on web portal, says I cant add any more cameras says max 5 and none are shown as active. On app it is fine and have smart options and seem to be working. I am on trial period.

Re: Can't Move Cameras To Smart Premier Account

JeaniB — Sat, 09 May 2020 06:27:21 GMT

I only have two cameras participating in my Premier subscription. When I go to manage devices it tells me to "drag the camera". I don't see any camera to drag? How can this be fixed as only 2 of my 5 cameras are participating.

Re: Can't Move Cameras To Smart Premier Account

JamesC — Mon, 11 May 2020 16:32:21 GMT

JeaniB,

Cameras that are not participating should show under "Inactive" cameras. Drag the cameras into an active slot to move them into your existing plan.

JamesC

Re: Can't Move Cameras To Smart Premier Account

rhabdox1 — Sat, 11 Jul 2020 02:43:26 GMT

Hi, I purchased 2 x Pro 3 floodlights, which come with a 3 mth trial each. How do I get my current smart plan (on a Ultra Smart Hub VMB5000) to be extended by these trials? I added one floodlight and it indicates (in a blue box on the app) 3 mth trial which is running concurrent to my existing smart plan and expires 9 months earlier than my existing 1 year smart plan. The added floodlight indicates it is not on my current Smart plan and I can't drag the camera to add it to the plan. Thanks.

Re: Can't Move Cameras To Smart Premier Account

JamesC — Mon, 13 Jul 2020 17:06:21 GMT

rhabdox1

Trial plans cannot be used to extend existing subscription plans. Trial plans are automatically applied upon installation, once the trial expires (or is cancelled) you will be able to add it to your existing Arlo Smart plan.

JamesC

Re: Can't Move Cameras To Smart Premier Account

JOmoore — Sat, 05 Sep 2020 18:52:50 GMT

I have same issue. Now Arlo Pro 3 Cameras stuck in one month trial. I have room for 4 cameras on premium plan and I cannot add them.

Re: Can't Move Cameras To Smart Premier Account

dcfox1 — Sat, 05 Sep 2020 18:57:57 GMT

@JOmoore wrote:

I have same issue. Now Arlo Pro 3 Cameras stuck in one month trial. I have room for 4 cameras on premium plan and I cannot add them.

Just like JamesC said in prior post you will be able to add them when trial expires for those cams as long it is a max of 5 cams.