topic Re: My account is based in Hungary now? in Arlo Pro 3

My account is based in Hungary now?

Celisab — Tue, 30 Jul 2024 17:57:11 GMT

I’m out of town and when I tried to look at my cameras at home they were no where to be seen on the app. When I tried to chat with an agent they told me my account is based in Hungary and not USA and I had to get help there.

Re: My account is based in Hungary now?

ShayneS — Tue, 30 Jul 2024 17:58:51 GMT

Hi @Celisab

Do you have another email address associated with your Arlo account by chance? If you do can you PM me with the info.

Re: My account is based in Hungary now?

Celisab — Sat, 03 Aug 2024 07:05:40 GMT

I don’t see how to PM you. Any advice would be appreciated

Re: My account is based in Hungary now?

jguerdat — Sat, 03 Aug 2024 13:47:57 GMT

You can either use the envelope icon at the top right here or click on the user's name in a post and click on the "send private message" selection on the right side near the top.

Re: My account is based in Hungary now?

Celisab — Sat, 03 Aug 2024 16:45:15 GMT

Neither of times options show up for me.. honestly!

Re: My account is based in Hungary now?

StephenB — Sat, 03 Aug 2024 20:44:54 GMT

@Celisab wrote:

Neither of times options show up for me.. honestly!

Here is the envelope icon you use to send a private message.

Re: My account is based in Hungary now?

Celisab — Sun, 04 Aug 2024 08:41:46 GMT

I don’t have another email associated

Re: My account is based in Hungary now?

ShayneS — Tue, 13 Aug 2024 22:42:42 GMT

Hi @Celisab

Are you still experiencing this symptom?