topic Re: Password not working on phone. Works on laptop in Arlo Pro 3

Password not working on phone. Works on laptop

Dissatisfied_Z — Fri, 26 Jul 2024 20:27:58 GMT

Yes I have searched the communities. Nothing I found works.

I can log in on my laptop. I cannot log in on my phone.

I have change the password twice.

I have entered it manually on the phone.

I have used Lastpass to enter it.

When I press log in it loops back like it never registered that I entered anything.

Re: Password not working on phone. Works on laptop

BrookeN — Mon, 29 Jul 2024 20:09:38 GMT

Can you try uninstalling the app and reinstalling it and then try logging in.

Re: Password not working on phone. Works on laptop

Dissatisfied_Z — Mon, 29 Jul 2024 22:01:54 GMT

I have done that. Cleared cache. Forced stop. My apologies for not mentioning it. I was mad when I posted.

Re: Password not working on phone. Works on laptop

Dissatisfied_Z — Mon, 29 Jul 2024 22:03:19 GMT

I forgot to thank you.

Re: Password not working on phone. Works on laptop

BrookeN — Tue, 30 Jul 2024 14:22:46 GMT

Is it perhaps the 2FA that is not working?

Re: Password not working on phone. Works on laptop

Dissatisfied_Z — Tue, 30 Jul 2024 15:15:57 GMT

I changed the setting for verification to send SMS messages to my phone. I get a code, but when I put in on the phone I get an error, "An error has occurred. Please try again."

Apparently the site is refusing to accept the code it sent to me. I've tried multiple times.

Any more ideas?

Re: Password not working on phone. Works on laptop

BrookeN — Tue, 30 Jul 2024 15:26:16 GMT

Try turning the Wi-Fi off and then try again.

Re: Password not working on phone. Works on laptop

Dissatisfied_Z — Tue, 30 Jul 2024 16:13:38 GMT

That worked. Thank you. I would not have never figured that out.

Re: Password not working on phone. Works on laptop

BrookeN — Tue, 30 Jul 2024 16:49:49 GMT

I am glad that worked for you. Have a great day.