topic Hub (VMB4540r2) constantly blinking orange. Connects but loses connection. in Arlo Pro 3

Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

FR8638 — Mon, 29 Jul 2024 19:08:28 GMT

Have changed Ethernet wire, have disconnected from internet, and restarted many times. Chats have not resolved. Have not uninstalled as yet. Equipment 3 years old. System down for several days. Any further suggestions.

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

ShayneS — Thu, 01 Aug 2024 04:37:06 GMT

Hi @FR8638

Were you able to reach out to the support team? Did you happen to have a case number?

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

djgrif — Thu, 15 Aug 2024 20:32:37 GMT

I have same hardware and same problem. I too have tried everything except a reset. Have you found a resolution to the problem? Thank you for any help!

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

ShayneS — Mon, 19 Aug 2024 21:02:46 GMT

@djgrif

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

OneStopDecals — Tue, 22 Oct 2024 06:31:32 GMT

Remove the hub from your account and then re-add it - worked for me.

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

DJArlo — Wed, 23 Oct 2024 00:08:00 GMT

When you remove/re-add the Hub, did you lose all of your connected devices/cameras, custom camera and Mode settings, and local storage library recordings (via the app)?

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

jguerdat — Wed, 23 Oct 2024 12:52:51 GMT

You don't lose the local recordings (you would have to set that up again, however) but everything else would be as if you just installed the system new.

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

DJArlo — Wed, 23 Oct 2024 22:15:42 GMT

Well, the question is whether I would still access the recordings from the App Library. If I delete/re-add the device, will the app still associate the camera with its previous recordings?

Re: Hub (VMB4540r2) constantly blinking orange. Connects but loses connection.

jguerdat — Thu, 24 Oct 2024 14:05:15 GMT

You previously asked if the local storage recordings would be lost and I answered that. You're now asking if cloud recordings would be lost to which the answer is no, they will not be lost since the system tracks them by serial number of the camera.