topic I haven't been able ro record. in Arlo Pro 3

I haven't been able ro record.

TrishPatterson — Wed, 24 Jul 2024 08:07:24 GMT

I get a notification but its not recording. Also, I'm getting charged 12.99 a month, but my profile says I have no subscription. How do I actually talk to someone for troubleshooting? Is there a phone #?

Re: I haven't been able ro record.

StephenB — Wed, 24 Jul 2024 14:29:34 GMT

@TrishPatterson wrote:

I get a notification but its not recording. Also, I'm getting charged 12.99 a month, but my profile says I have no subscription. How do I actually talk to someone for troubleshooting? Is there a phone #?

The mods - @BrookeN , @JamesC , @ShayneS -can create a support ticket on your behalf. I've tagged them to call attention to your post.

Re: I haven't been able ro record.

ShayneS — Thu, 25 Jul 2024 20:43:31 GMT

@TrishPatterson

Can you reboot your smart hub and test again.

Re: I haven't been able ro record.

TrishPatterson — Fri, 26 Jul 2024 04:26:06 GMT

How do I Reboot? Also since I've upgraded the app, I have no library option anymore. I also got charged twice in one month for the service, but the app shows that I have no subscription although its been taken out each month. I'm bout to cancel. How do I cancel if the reboot don't work. I don't want it if it won't record and I can't go back and look at it.

Re: I haven't been able ro record.

StephenB — Fri, 26 Jul 2024 11:48:12 GMT

@TrishPatterson wrote:

How do I Reboot?

You can reboot (e.g., "restart") the base by doing into devices, selecting the base, and going into the base settings.

You can also just turn off the base station and turn it back on again.

@TrishPatterson wrote:

since I've upgraded the app, I have no library option anymore.

Then you must have been migrated to the newer "Feed" interface. Arlo has been gradually shifting accounts to "Feed" for the past year and a half.

It does work differently, so it is worth going through the various screens to get oriented on how it works.

Re: I haven't been able ro record.

ShayneS — Fri, 26 Jul 2024 16:16:27 GMT

@TrishPatterson

I have escalated the double charge to the support team and they will breaching out as soon as possible.