topic Re: Base station keeps resetting cameras in Arlo Pro 3

Base station keeps resetting cameras

Thesaber2000 — Mon, 15 Jul 2024 13:10:24 GMT

So a few weeks ago my base station was blinking orange which usually means no internet. So I tried everything and nothing worked so I ended up resetting it and adding my cameras back to it. Now a few weeks later I've had it happen twice it says "received a reset request from base station" and one of my cameras is removed and I have to add it back to the base station. I'm not sure what is causing this but it is very frustrating, because then I can't use my camera when I'm away until I add it back

Re: Base station keeps resetting cameras

ShayneS — Fri, 19 Jul 2024 00:14:29 GMT

Hi @Thesaber2000

Is your base station being removed with a reset request or a specific camera with the notification?

Re: Base station keeps resetting cameras

Thesaber2000 — Tue, 23 Jul 2024 12:42:39 GMT

first time it was a reset request and removed the one camera, 2nd time it just said camera was offline and wouldent work at all until i reset it. so far it has been working sense

Re: Base station keeps resetting cameras

ShayneS — Tue, 23 Jul 2024 21:26:32 GMT

Please let me know if it occurs again and I will notify the team ASAP.