topic Re: Arlo Pro 3 Cameras Show Offline in Arlo Pro 3

Arlo Pro 3 Cameras Show Offline

UpNorth88 — Sat, 20 Jul 2024 15:48:22 GMT

Recently all of my Arlo Pro 3 cameras that came with the base station show offline, however an Arlo Essentials camera that I later added still works fine.

is there any update issues with the new UI?

Arlo Pro 3 Showing Offline Recently

Patrick7C — Sat, 29 Jun 2024 21:30:36 GMT

We have 6 Arlo cameras connected to a base station. 4 are Pro 3’s and 2 are just Pro’s. Over the last week or so all 4 Pro 3’s show offline but the 2 Pro’s work fine. Nothing has changed in connection or distance. They had plenty of battery a week ago. There was an app update recently also.

Re: Arlo Pro 3 Showing Offline Recently

ShayneS — Tue, 02 Jul 2024 16:09:13 GMT

Hi @Patrick7C

Thanks for reaching out, are you still experiencing this symptom?

Re: Arlo Pro 3 Showing Offline Recently

PHILDAVIS — Wed, 17 Jul 2024 16:44:25 GMT

I am having the same issue - did you find a fix?

I have (4) H10 [Not connecting and (2) H9 that work fine
Thanks!

Re: Arlo Pro 3 Showing Offline Recently

Patrick7C — Wed, 17 Jul 2024 23:12:36 GMT

Some how all 4 Pro 3’s batteries drained at the same time to zero. I plugged them back in. After a min when the blue light is blinking I pressed the sync button on the base station and they showed online again. Been normal since.

Re: Arlo Pro 3 Cameras Show Offline

jguerdat — Mon, 22 Jul 2024 13:43:16 GMT

What does the hub's LED show? It should be solid blue. Have you power cycled the hub? Are the batteries in the Pro 3 cameras charged?

Re: Arlo Pro 3 Cameras Show Offline

DFWJosh — Mon, 22 Jul 2024 20:32:21 GMT

I have also experienced this same issue. At first the hub was flashing red but I power cycled the hub and now it’s solid green. However only one of the cameras shows online. The other four cameras have power and I power cycled them but they still show offline. I have not changed anything with my settings or WiFi recently, they are not overheating since one is actually indoors. Not sure what else to try.

Re: Arlo Pro 3 Cameras Show Offline

jguerdat — Tue, 23 Jul 2024 13:47:15 GMT

You say the other cameras have power - do you mean the batteries are charged or that they are plugged in?

Re: Arlo Pro 3 Cameras Show Offline

UpNorth88 — Tue, 23 Jul 2024 14:50:56 GMT

The cameras are at a remote location that I have not yet been able to get to. All batteries are charged but even after restarting the base station I can only see the Essentials (H8) camera that was added to the Arlo Pro 3 (4) camera system.

All 4 original cameras that are (H10) are offline.

Arlo camera offline

bsilva27 — Wed, 24 Jul 2024 05:54:47 GMT

Why all of a sudden my camera outside shows offline ? But the rest of my indoor cameras work perfectly fine ?

Re: Arlo camera offline

jguerdat — Wed, 24 Jul 2024 13:21:24 GMT

Is the battery charged? What have you tried and what do you see? All details are useful.

Re: Arlo Pro 3 Cameras Show Offline

jguerdat — Wed, 24 Jul 2024 14:03:52 GMT

It's possible that those batteries are depleted if they were trying to connect to a base that was offline. It would seem that someone has to be physically present to be able to troubleshoot further. Is there a friend who has access?

Re: Arlo Pro 3 Cameras Show Offline

UpNorth88 — Wed, 24 Jul 2024 15:06:47 GMT

I am going there today, however the batteries are definitely not depleted.

Receiving motion alerts but no video from my system

Mjweenz — Wed, 24 Jul 2024 21:17:42 GMT

I am receiving motion alerts but no video from my system. This started 4 days ago, about the time of the massive crash. I am 800 miles away from my home. Is there anyway to reset the system remotely?

Re: Punta Gorda Fl

ShayneS — Wed, 24 Jul 2024 21:10:47 GMT

Hi @Mjweenz

I am seeing the base station reporting as offline. Does your app or web portal report as device(s) offline?

Re: Punta Gorda Fl

Mjweenz — Wed, 24 Jul 2024 21:25:44 GMT

Yes, the app shows everything including the base station as offline but I am still getting motion notifications.

Mike

Have added Pro 5 cameras to my existing Pro 2 Camera setup....Now all 3 Pro 2 cameras are offline

Bandbuster — Thu, 25 Jul 2024 03:34:42 GMT

Base station is VMB4000....they were all working for the first few days but now only the new Pro 5 cameras are working...all 3 of the Pro 2's remain offline

Re: Have added Pro 5 cameras to my existing Pro 2 Camera setup....Now all 3 Pro 2 cameras are offlin

jguerdat — Thu, 25 Jul 2024 12:37:17 GMT

1) Try removing one Pro 2 camera from your account and sync it back. Did that help?

2) @JamesC , @ShayneS , @BrookeN backend sync please. This may take a while for the mods to be able to perform this.

3) If all else fails, remove all devices connected to your base as well as the base from your account and start fresh, as if new.

Re: Have added Pro 5 cameras to my existing Pro 2 Camera setup....Now all 3 Pro 2 cameras are offlin

Bandbuster — Thu, 25 Jul 2024 17:40:13 GMT

Fixed….resyncing each camera has worked…thank you

Re: Arlo camera offline

bsilva27 — Wed, 31 Jul 2024 17:21:48 GMT

after reading these community boards I did a whole reset on the arlo cameras and base , deleted them, reinstalled them . And the one that has to be me the most problems has been my outdoor one . I reconnected the base and the camera close to

the router , it gave me a prompt to install a firmware update. I installed the update and it tells me to wait 5 minutes at most , it doesn’t even go 5 minutes and it tells me it was unsuccessful. I keeps retrying and it tells me the it’s unsuccessful over and over .
i left the camera overnight charging next to the router and the base . After a full day, the camera turns on and is actively working as if the update had done itself. I assume it worked, I turn off the camera as I am moving to its place outdoor and I have it wired connected to an outlet so the camera never dies . By the way, the camera is not too far away from the base and the router. I turn the camera on and it’s tells me it’s offline . My other 3 cameras are indoor, are father apart from the base, and they work perfectly fine when I have them on .
Any other suggestions ?